Fraud Investigation Agent/Investigation Specialist (German)
Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. This is your chance to make history.
We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build trust of our customers and sellers. Amazon hires the brightest minds, are you one of them?
Amazon is seeking individuals who are dedicated, hardworking, analytical and results-oriented. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online ecommerce risk. The position relies on an analytical mind, detailed investigation and excellent judgment. Our mission in Transaction Risk Management Systems (TRMS) is to make Amazon the safest place to transact online. TRMS safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers. As such, TRMS designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.com.
Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.
These positions are ideal for recent graduates or people with customer service backgrounds.
· Communicate effectively via email and/or telephone with our customer base - buyers, merchants and internal customers.
· Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
· Consistently achieve/exceed weekly productivity and quality standards.
· Participate in ad hoc projects/assignments as necessary.