ES Tech, Product Support Analyst
Internship Seattle (King)
Job description
DESCRIPTION
Amazon's Employee Services Technology (ES Tech) team is looking for a smart, driven, problem solver to provide support for the evolving HR tools and systems. This role includes both project and support responsibilities.
Support responsibilities:
· Respond to system inquiries and troubleshoot reported issues, provide ongoing technical and user support
· Train HR users on supported systems and provide process/system support, develop and maintain functional user documentation
· Become a subject matter expert on one or more HR solutions utilized by Amazon including digital document management, time and attendance, Amazon Hub, PeopleSoft and other systems
· Build strong relationships through problem understanding, ensuring timely resolution or escalation, and communicating promptly on progress
· Track system issues and enhancement requests for review and resolution by technical teams
Project responsibilities:
· Assist with the roll out of new tools and systems to HR teams including execution of testing, and training tasks
· Aid in the creation and maintenance of standard operating procedures, workflow diagrams, and training materials.
· Write test cases, organize testing workbooks and user guides; prepare and/or create data to enable testing
· Communicate effectively across teams to meet project timelines and deliverable
Desired profile
BASIC QUALIFICATIONS
· Bachelor's degree or equvilant experience
· Relevant work experience in a similar role
· Knowledge of HR systems.