Enterprise Account Engineer III - AMZ3807

Job description

DESCRIPTION

MULTIPLE POSITIONS AVAILABLE

Entity: Amazon Web Services, Inc., an Amazon.com Company
Title: Enterprise Account Engineer III
Worksite: Cupertino, CA

Position Responsibilities:
Design, develop and support global and enterprise companies running cloud-based mission-critical applications, systems, services and features. Work directly with engineering teams and leading technologists. Utilize transformational technologies to ensure flawless customer experience. Manage Enterprise accounts, oversee support cases, and assist customers regarding strategy, project planning, launch, and ongoing operations. Complete analysis and present periodic reviews of operational performance to customer. Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning. Recommend new offerings for company architecture and provide proactive advice through all phases of the implementation life cycle. Advocate for customer requirements. Participate in customer requested meetings. Utilize all key customer resolution tools across all service groups to facilitate rapid resolution of concerns.

Amazon.com is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. #0000

Desired profile

BASIC QUALIFICATIONS

Position Requirements:
Master's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field and two years of experience in the job offered or as a Support Engineer, Systems Engineer, or related occupation. Employer will accept a Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field and five years of experience in the job offered or as a Support Engineer, Systems Engineer, or related occupation as equivalent to the Master's degree and two years of experience. Must have two years of experience in the following skill(s): designing, developing, implementing, troubleshooting, and managing large-scale, distributed applications; performing system administration in a Linux or Windows environment; conducting computer networking, scripting, and automation; and experience in operations and troubleshooting in at least one of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data/Hadoop and Analytics, Security, or applications development in a distributed systems environment.