EBC Coordinator

Job description

DESCRIPTION

Amazon Web Services (AWS) is one of Amazon's fastest growing businesses. It services millions of customers in more than 190 countries and powers the developers who are building the next generation of global industry leaders. The EBC is a global program within AWS to facilitate in-person customer briefings designed to help customers accelerate their journey to the AWS Cloud.
Amazon Web Services seeks an experienced Coordinator to join our Executive Briefing Center (EBC) team. The EBC Coordinator will be based at the front desk of the AWS EBC in Seattle, and will be responsible for greeting and helping customers, preparing meeting rooms, managing meeting logistics and “day of” briefing meeting escalations.
The EBC Coordinator performs the following duties:
· Prepares EBC rooms each day, including:
o Prints daily agendas and signs for each room
o Arranges for notepads for each customer
· Greets and directs customers to scheduled briefing room
· Responsible for resolving or escalating technical issues in EBC rooms
· Reserves rooms/AV for briefings hosted outside of the dedicated facility
· Orders catering for upcoming briefings
· Orders and stocks supplies for the briefing center
· Arranges for day-of customer transportation
· Coordinates customer parking needs
· Takes and stores the customers' luggage/coats to be checked-in
· Directs speakers to the right rooms and stops any non-briefing walk-ins
· Works on ad-hoc projects as determined by the Operations Manager

“Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation”

Desired profile

BASIC QUALIFICATIONS

· Experience in working in a customer-facing role
· Excellent organization, planning, and time management skills
· Creative problem-solver
· Detail oriented
· Exceptional written, verbal, and interpersonal communication skills
· Ability to work in a fast paced, quickly changing environment
· Desire and aptitude for learning new concepts quickly
· Have fun at work and help others do the same
· Experience with MS Word, Microsoft Outlook, Microsoft Excel, PowerPoint, SharePoint and Salesforce