DSP Escalation Account Manager

Job description

DESCRIPTION

At Amazon, we're working to be the most customer-centric company on earth including how we fulfil and deliver customer orders. The goal of Amazon’s Delivery Service Partner (DSP) Management Team is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class experience through the introduction of pioneering new products and services in the last mile arena.

We are looking for a dynamic, organized, self-starter to join as an Account manager for the Last Mile team. This role will provide support to all Delivery Service Providers (DSPs) engaged with Amazon to increase driver safety and support the reduction in theft of DSP vehicles. This person will build relationships between DSP owners to improve safety and reduce van theft for the DSP and Amazon. It will manage and support DSP readiness, installation and advise on audit processes that facilitate compliant and safe operations.We are seeking bar-raising candidates who are able to:
· Provide best in class support for DSPs as they engage and buy into the installation of the safety and security device.
· Partner with cross functional stakeholders to drive a culture of safety and performance.
· Identify, develop and build mechanisms and processes to support the DSP focus on safety and security.
· Provide comprehensive reports to leaders on the health of DSP progress.
· Demonstrate an ability to coach partners through broad business understanding grounded in hands-on operations

The ideal candidate is customer obsessed, highly organized, works effectively with internal and external contacts and enjoys the challenges of working in a hands on fast-paced logistics environment. The successful candidate will have exceptional written and verbal communication skills, a passion for using data and designing mechanisms to highlight improvements via data, high attention to detail, and the ability to prioritize in an ambiguous and dynamic environment. ‘Hands on’ operational knowledge or experience is essential to perform the role successfully along with the ability to ‘think like an owner’.

PREFERRED QUALIFICATIONS

· Competent leadership skills with ability to motivate others.
· Knowledge of management systems (Excel, Word, Salesforce)
·Ability to interpret data and trends to design new reports to drive better performance.

Desired profile

BASIC QUALIFICATIONS

· Bachelor’s Degree or equivalent
· 2+ years experience in account management, vendor management and/or supplier management within a cross-functional organization
· Excellent written and verbal communication
· Knowledge of Microsoft Office – particularly Excel
· Ability to problem-solve quickly drawing on data and analytical skills
· Natural coach with proven relationship building experience
· Last Mile industry or Retail/Hospitality/FMCG Operations experience
· Candidate must be flexible with hours and travel (varies on location but up to 70% depending on business need and volume of new suppliers).
· The role is field based and aligned to geographically clustered AMZL Delivery Station plus associated nodes.