Dispute Analyst for Accounts Payable

Job description

DESCRIPTION

- This is a 5-month Temporary position -
Working for the world leader in online retail, the successful candidate will be responsible for AP operations in cooperation with our suppliers and management of their financial disputes in France, Italy or Spain. Working in an international team, you will be performing analysis to determine root-cause of account payable defects and making decisions on how to best resolve vendor disputes. You will be in close communication with our internationally recognized suppliers, helping to resolve their dispute and uncovering ways to prevent these defects from happening in the future.
As part of our commitment to your development, you will also gain exposure in cross functional and process improvement projects but you can expect your responsibilities to include:
· Work with Amazon vendors to drive process improvements and resolve escalations and discrepancies
· Standardize processes to ensure capacity for our significant growth.
· Continually look at ways to improve the vendor experience
· Earn the trust of your vendors and internal customers thereby building long-lasting relationships to reinforce Amazon’s customer obsession.
· You will work with the commercial side of the business to ensure we are serving our customers in the most effective manner.
· Determining the root-cause of shortage claims and helping vendors to

A competitive salary and other excellent benefits.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.

PREFERRED QUALIFICATIONS

Preferred Qualifications
· Previous Account Payable, Customer Care, or other customer facing department experience
· Previous experience in dealing with remote teams, and being in contact with customers through phone and/or email.

Desired profile

BASIC QUALIFICATIONS

About you
• Must be fluent in English, Nice to have French, Spanish or Italian.
•Able to achieve results, take ownership, and invent and simplify.
• A desire to take responsibility and ownership for projects from day one.
• Drive for continuous learning and self-development
• Strong work ethic, with a high customer service ethic
• Self-motivated and flexible working approach
• A passion for working with diverse teams with different cultures on an international team.Degree in Finance, Accounting, Business Studies or other directly related areas is an advantage and also other language skills would be welcome.
- communication skills. Suitable candidates will be comfortable with ambiguity, working with large databases, making assumptions with imperfect data and presenting their findings to management.

Basic Qualifications
· Interest in financial operations, open communication and comfort around higher management
· Communicative, willing and able to sort issues and financial data communicating through phone, email and face to face
· Able to present in front of groups