Delivery Station Liaison - DTO5

Job description

DESCRIPTION

The address for this location is: 600 Tesma Way Vaughan, ON L4K 5C2

The schedule for this role will be: Sundays-Wednesdays, 10:00am-9:00pm OR Wednesdays-Saturdays, 10:00am-9:00pm

Except as otherwise required by law, this role pays $18.25 per hour.

At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders.

As a Delivery Station Liaison, you will help improve the customer experience by providing real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it's making sure we put smiles on customer's faces.

As a Delivery Station Liaison, you will be responsible for:

- Communicating with customers directly by phone and by email

- Empathizing with and prioritizing customer needs

- Upholding company values in working with every customer

- Resolving issues and setting appropriate expectations with customers

- Clearly understanding and responding appropriately to the issues that customers present

- Consistently composing a grammatically correct, concise, and accurate written response to customers

- Approaching problems logically and with good judgment to ensure the appropriate customer outcome

- Making quick and effective decisions on behalf of the customer

- Working a flexible, full time schedule (40+ hours per week)

- Performing the following tasks:

· Carry, lift, push and pull up to 49 pounds
· Stand, kneel, crouch, and/or stretch during shifts up to 12 hours long
· Work in an environment where the noise level varies (personal protective equipment provided)
· Work in an environment where the temperature may vary

Desired profile

BASIC QUALIFICATIONS

· High School or equivalent diploma
· Experience with Windows Operating Systems and Microsoft Outlook
· Familiarity with multiple web browsers, window navigation and instant messenger tools