Delivery Station Liaison – DDT3 – South Lyon, Michigan, USA

Job description

DESCRIPTION

The address for this location is: 28415 Automation Blvd South Lyon, Michigan 48393

The schedule for this role will be: Sunday-Thursday, 10:00AM-7:00PM OR Tuesday-Saturday, 10:00AM-7:00PM

At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders.

As a Delivery Station Liaison, you will help improve the customer experience by providing real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it's making sure we put smiles on customer's faces.

As a Delivery Station Liaison, you will be responsible for:

- Communicating with customers directly by phone and by email

- Empathizing with and prioritizing customer needs

- Upholding company values in working with every customer

- Resolving issues and setting appropriate expectations with customers

- Clearly understanding and responding appropriately to the issues that customers present

- Consistently composing a grammatically correct, concise, and accurate written response to customers

- Approaching problems logically and with good judgment to ensure the appropriate customer outcome

- Making quick and effective decisions on behalf of the customer

- Working a flexible, full time schedule (40+ hours per week)

- Performing the following tasks:

· 
Carry, lift, push and pull up to 49 pounds

· 
Stand, kneel, crouch, and/or stretch during shifts up to 12 hours long

· 
Work in an environment where the noise level varies (personal protective equipment provided)

· 
Work in an environment where the temperature may vary

Desired profile

BASIC QUALIFICATIONS

Basic Qualifications