Data Center Operations Manager

Job description

DESCRIPTION

Do you like helping U.S. government agencies implement innovative cloud computing solutions and solve technical problems? Are you committed to fundamentally transforming the way national security and defense mission agencies partner with industry to meet mission requirements? Do you have experience managing large, complex programs?

Amazon Web Services (AWS) is seeking an energetic Data Center Operations (DCO) Cluster Manager to join the Global Infrastructure Operations organization and serve as a technical resource and leader within data centers. We are currently expanding our infrastructure management team and we are looking for a senior manager with experience in people leadership, a strong technical understanding of data center operations and infrastructure, and the drive and vision to take AWS Data Center Operations into the future.

The DCO Cluster Manager is the senior leadership role for our compute operations teams within an AWS region. They will have managerial responsibility for safety, security, availability, scaling, costs and efficiency for their department. They lead the team that is installing, maintaining, and de-commissioning network and server equipment in a safe, secure and cost-effective manner across the region. The DCO Cluster Manager must manage across each function but also have the ability to dive deep into any given function as needed.

The successful candidate will be a highly driven, self-managed individual who demonstrates initiative and proactively seeks solutions to problems. The candidate will have a strong understanding of network and compute architecture and have experience managing repair requests in a high volume environment, as well as managing response to high severity events. They will have a strong track record of developing talent, and managing performance of their team and organization. They will be creating, tracking and controlling budgets; strategically planning through use of metrics; sponsoring, reporting and delivering large projects while proposing technical solutions to complicated problems. This position requires a candidate with the proven ability to drive continuous improvement and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment. While not required, an understanding of critical Electrical & HVAC systems is desired.

Responsibilities:
· Lead and supervise a team of Data Center Managers and hourly employees across multiple data centers, installing, maintaining and decommissioning network and server hardware
· Oversee the safety, security, availability, quality, and performance of the team, while driving a positive customer experience across multiple shift schedules
· Strategic planning and forecasting; manage team and individual performance; delivering performance reviews, and address staffing needs
· Carry out supervisory responsibilities in accordance with the organization’s policies and procedures
· Mentor, train and develop career progression for direct reports and members of the organization
· Obsess over team learning and development, both from a technical/functional and soft skills (critical thinking, emotional intelligence, and adaptability) development perspective
· Coordinate support of change management resources in partnership with electrical and mechanical operations teams
· Develop, improve, and share operational best practices across the region and with peers globally
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.

Job location is contingent upon contract award, estimated April 2021. Positions may also be available in Virginia, Ohio, Seattle, and Colorado.

This position requires that the candidate selected be a US Citizen and must currently possess an active TS/SCI security clearance and satisfy other security related requirements.

PREFERRED QUALIFICATIONS

· 5+ years of cumulative experience with information technology infrastructure domains such as compute server platforms, storage server platforms, server components, network devices, cabling best practices and IT service delivery principles and best practices
· 5+ years working with Government customers and understanding of the unique security and compliance requirements in that space
· 4+ years of experience managing geographically dispersed teams
· 3+ years of hand on experience/understanding of critical Electrical, HVAC and control systems
· 3+ years of experience implementing LEAN/6 Sigma methodology (continuous improvement, 5 Whys, Root Cause analysis, etc.)
· 3+ years of data driven experience to demonstrates initiative and proactively seeking solutions to problems
· 3+ years of project management experience
· 3+ years of experience working with Linux or Unix systems administration
· 5+ years of functional knowledge of Data Center mechanical, electrical, and controls systems
· Excellent verbal and written communication
· Mobile, willingness to relocate
· Proficiency in Microsoft Office - Word, PowerPoint, Excel, Visio
· Meets/exceeds Amazon’s leadership principles requirements for this role
· Meets/exceeds Amazon’s functional/technical depth and complexity for this role

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Desired profile

BASIC QUALIFICATIONS

· 5+ years of experience in Data Center Operations or similiar roles
· 4+ years of experience in managing managers. The ideal candidate must have team, organizational and planning skills, as well as stringent time management skills to balance workloads in a complex and dynamic environment.
· 4+ years of experience with collecting and reporting key performance metrics and/or data modeling to continuously measure and improve operational status quo
· Current, active US Government Security Clearance of TS/SCI