CSNA Associate Audible

Job description

DESCRIPTION

Audible (www.audible.com http://www.audible.com/ ), a wholly owned subsidiary of Amazon.com located in Newark NJ, is the Internet's leading provider of spoken audio programming – including books of any genre, magazines, radio shows, daily newspapers, and more. Titles downloaded from Audible are compatible with hundreds of mobile devices, including the Apple® iPod®. Audible prides itself on providing listening experiences that enhance the commute, working out at the gym, or simply relaxing at home.

Our customer sales and support team is looking for friendly, cheerful people answer phones, chats and emails to address our customer inquiries. General computer/internet skills required. Help desk/technical and sales skills a plus. Formal training for the position will be provided.

Key Accountabilities:
· Answering telephone calls, chats and email inquiries from customers while promoting/selling Audible's products and services.
· Responsible for researching and resolving complaints to ensure customer satisfaction.
· Responsible for improving customer retention through programs and services provided to the customer.
· Processing orders, addressing billing questions, and resolving technical issues.
· Continually maintain working knowledge of all company products, services and promotions.
· Working in a fast paced and constantly changing environment

Desired profile

BASIC QUALIFICATIONS

Basic Qualifications:

· Proficient person computer skills, basic tech knowledge.
· Excellent interpersonal, written, and oral communication skills.
· Habit of either reading or listening to audio books
· Humanized written communication skills: able to write clearly, personalized, and in a manner that appeals the customer's tone; developing a rapport with the customer