Content Management Specialist

Job description

DESCRIPTION

The Associate Development team hosts innovative and peculiar development programs for Associates that wish to expand their knowledge and career while working at Amazon. The key function within the Associate Development team is the Amazon Career Choice Program, an innovative tuition assistance program for Amazon Associates. The program is designed to provide Associates with financial assistance as they plan their future career path. We are looking to hire a bright, articulate, analytical and customer-oriented person with a desire to be a part of this unique development team. Your responsibilities evolve along the application and participation in various services under Associate Development.

Position Responsibilities:
As a Content Management Specialist you support product launches for www.Amazoncareerchoice.com, by creating content that answers customers' questions, that provides and promotes self-serve solutions, and that empowers HR service agents to solve customers' contacts. The team creates smart content which suitable for a global content readiness experience.

As a Content Management Specialist you will create clear and concise information that will help our internal and external customers. Your internal stakeholders will be the Program Management team of Associate Development, HR Services, field HR and Associates. Your external stakeholders would be schools and learning partners. Your role would be to manage requests from stakeholders on a daily basis and respond within outlined service level agreements. You'll collaborate with other writers and internal business partners (such as program managers, product managers) to develop global source content. You'll participate in content management and localization efforts, process development in support of team success, while also working independently on multiple projects.

Amazon is an Equal Opportunity-Affirmative Action Employer - Female/Minority/Disability/Veteran/Gender Identity/Sexual Orientation

Responsibilities Include:
· Create and maintain smart content in English, in a way that's scalable and easy to localize
· Outsource content for translation using computer assisted tools
· Respond to time-critical requests and advocate for the right content solutions
· Strong bias for action and the ability to prioritize and meet deadlines
· Strong stakeholders' management

Desired profile

BASIC QUALIFICATIONS

· 2+ years as a writer, editor, or content developer
· Exceptional written and oral communication skills
· Experience with content management tools
· Experience with translation processes and tools
· Experience managing content projects, including coordinating with other teams
· Ability to multi-task in a dynamic technical and business environment
· Ability to maintain confidentiality
· Strong attention to detail