Part Time College Experience Associate
WORK FROM HOME AT THE VIRTUAL CONTACT CENTER!
In order to be considered for this position you must live in the state of Florida, be enrolled in an undergraduate degree program at Florida State University, qualify for work-study eligibility according to Florida State University, and apply with your FSU University email address .
Who We Are
Since 1994, Amazon has evolved from a single retail website to become a global business as well as an e-commerce and publishing partner.
Innovation is in our DNA and we constantly seek out the world’s brightest technology minds to research and develop new solutions to improve the lives of our customers: shoppers, sellers, content creators, and developers around the world.
Because that's what being Earth's most customer-centric company is all about, and it's still Day One at Amazon.
This is Amazon's work from home College Customer Experience Agent role. In this role, students act as Customer Service Associates and work to resolve customers’ issues via phone. Students will be challenged to think outside the box and hone their problem solving and customer service skills. Each day College Experience Agents will learn to leverage resources, think big to resolve issues, and ultimately improve the customer experience.
Except as otherwise required by law, this role pays: $10.00, payable in accordance with the Company's standard payroll practice and subject to applicable withholding taxes. Training for this role is paid and fully self-directed.
Our Virtual Customer Service is open 24 hours per day, 7 days a week. As an employee you will work a set schedule to meet the needs of our business and customers. Work schedules will be selected through shift bids every semester. Students will be able to select a minimum of 12 and a maximum of 20 hours per week. Consider school schedules when selecting your work schedule. Available shifts will include mornings, afternoons, and evenings, typically including one or both weekend days. There may be mandatory instances of additional scheduled work time, based on business needs or large scale events. Being available to work a flexible schedule that falls within our operating hours is required and expected.
Amazon-provides a laptop and headset to associates to manage their work, including scheduling shifts and taking customer contacts. Associates are measured on schedule adherence, contact quality, efficiency, and process compliance. Effective written and verbal communication, as daily work is managed via phone.