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Collections Supervisor

  • London (Greater London)
  • Comptabilité / Contrôle de gestion

Description de l'offre


Our entire business works hard to delight our customers – from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. That can be described in one of our core Leadership Principles, which is Bias for Action. This means that our teams band together, roll up their sleeves, and aren't content with just standing still. We're aiming to become the most customer-centric company on Earth.

Amazon Shipping
Amazon shipping offers Amazon's logistic capabilities as a product and service. Amazon Shipping's first customers are MFN Sellers in the UK, offering to ship their domestic volume using our delivery network. We launched in March 2016 and are now building a team to scale Amazon Shipping at pace.

Amazon Logistics is looking to hire a hands-on, and customer-obsessed Collections Supervisor that can drive innovation, standardization, and execution in transportation networks. As a member of the UK Amazon Shipping team you will be responsible for optimizing the transportation and delivery network to meet with the strategic network plan.

Do you see a clear path where others see roadblocks? Would you rather break the mold to do something right than settle for the status quo? What if you could use your creativity to change the direction of the entire transportation and delivery sector to raise the bar on customer experience?

This is a great opportunity to be part of a team and initiative that is at the very start of its journey. You will be part of the core team that will design, build and implement a Collections Network which will exceed our customer's expectations.

Collection Supervisor - Role and responsibilities

Liaise with sort/delivery centers and carriers to ensure on time arrival into our network.
Manage the execution of SWA collection schedules ensuring customer promise is achieved and exceeded.
Identify opportunities to ensure the most efficient use of resources to meet required demand.
Effectively communicate with site POC's to intercept risk on road, enabling effective compliance in collection process.
Highlight opportunities to reduce cost within current process and be innovative in your approach to problem solving.
Report on required daily, KPI's to include all planning and delivery related inefficiencies are captured
Report on variances of plan to actual success rates

Adhere to safe working practices, attain and sustain high standards of health, safety, hygiene and security within the working environment

Work with our delivery station ops team and sortation ops team.

Profil recherché


A flexible approach to working hours
· Excellent geographical knowledge
· Demonstrate experience in a similar position or environment
· Experience in MS office mainly Excel and Word
· Excellent customer service skills
· Demonstrate use and understanding of KPI's
· Strong analytical skills
· Is able to work on own initiative