Cloud Support Engineer II - DevOps (Deployment)

Job description

DESCRIPTION

Amazon has built a reputation for excellence and Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. AWS is seeking talented engineers, well versed in DevOps technologies, automation, infrastructure orchestration, configuration management and continuous integration, who are not constrained by how “things are usually done”. As a member of the AWS Premium Support Team, you will be at the forefront of Cloud technology, assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications.

Amazon has a fast-paced environment where we “Work Hard, Have Fun, Make History.” As a premium cloud support engineer you would typically be involved in the following activities on a day to day basis:
Empowering AWS customers who use AWS deployment management services such as (but not limited to):
· ECS (Orchestrating Docker Containers),
· EKS (Kubernetes)
· CloudFormation,
· Elastic Beanstalk,
· CodeDeploy, CodePipeline, CodeCommit (Implementing CI/CD pipelines on AWS),
· OpsWorks (Automate operations with Chef)

Act as customer’s advocate and have a strong voice into the product development teams. This includes:
· Raising feature requests on behalf of the customers’ use cases
· Ensuring timely communication and drive technical issues towards closure
· Raising bug reports
· Not just fixing issues, but also helping customers architect and optimize their AWS infrastructure

Apart from working on a broad spectrum of technical issues, an AWS Premium Support engineer may also coach/mentor new hires, develop and deliver trainings, partner with development teams on complex issues or contact deflection initiatives, participate in recruiting, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.

As we operate on follow-the-sun model, with support sites in 7 locations globally, there is no after hours on-call or mandated overtime in this role.

A suitable candidate would be someone who is extremely customer focused, who could multi-task and utilize both written & verbal communication skills to help our diverse range of customers resolve their technical issues.

PREFERRED QUALIFICATIONS

· 5+ years of experience in administration and troubleshooting for two (2) or more of the following:
o DevOps/Deployment
o Orchestration Management
o Configuration Management
o Continuous Integration technology (e.g. Chef, Puppet, Docker, Jenkins, Ansible, or related tools)
· 7+ year of experience in both of the following:
o System Administration with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange)
o Networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, or LAN/WAN)
· One or more Web and Application Server technologies (e.g. Apache HTTPD, Apache Tomcat, Nginx, Glassfish, JBoss, Puma, Passenger, IIS)
· One or more scripting language (e.g. Bash, PowerShell, Ruby, Python, ebextensions)
· One or more version control platform (e.g. Git, Perforce, SVN, TFVC)
· Experience managing full application stacks from the OS up through custom applications
· Programming language experience (e.g. Java, node.js, Javascript, .NET, PHP)
· Exposure to Virtualization (Hypervisors, VMware, Xen)
· Understand the complete deployment lifecycle from design, build, test, deploy
· Support / Troubleshooting experience
· Excellent oral and written communication skills – customers contact us via calls, chats, and email.

Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.

Desired profile

BASIC QUALIFICATIONS

Bachelor’s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR 4 years equivalent professional or military experience
6+ months of Industry experience
Experience with one or more of the following areas:

· Analytics (Linux, Networking, MySQL/PostgreSQL/Oracle, Database Performance Tuning, ETL, Kinesis/ElasticSearch/Cloudsearch/Redshift)
· Big Data (Hadoop, Hive, Pig, Spark, HDFS, Map-Reduce, Zookeeper, HBASE, Oozie, Presto, Hue, Yarn, HTFS, Sqoop, Python, shell scripting)
· Databases (Oracle, MS SQL, MySQL, PostgreSQL, NoSQL, performance tuning, HA databases, database scaling)
· Deployment/DevOps (Orchestration/Configuration Management and Continuous Integration technology; Git/Perforc/SVN/TFVC; Chef/Puppet/Docker/Jenkins/Ansible; Apache Tomcat,/Nginx/Glassfish/JBoss/Puma/IIS; Bash/PowerShell/Ruby/Python/ebextensions)
· Developer & Mobile Services (Python, Ruby, PHP, Java, .NET, JavaScript, iOS/Objective-C/Swift, Rest API, inter-application messaging & queueing, develop mobile apps, version control systems, virtualization)
· Linux Systems Administration (Linux/Unix (Ubuntu/CentOS/RedHat/Solaris; Networking; IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring)
· Networking (DNS; IPsec; BGP; Load Balancing; Configuring & troubleshooting software-based (IPsec & SSL) VPN solutions; experience with devices -Cisco/Juniper/SonicWall/ Fortinet,/Checkpoint,/Palo Alto/Yamaha)
· Security (information security (application security, cryptography, threat modeling, penetration testing); web security and compliance (Firewalls, IDS/IPS systems, DOS prevention, PCI, HIPAA, FIPS, etc.)
· Storage & Content Delivery (Content Delivery Networks; Streaming video/H264/MP4/WEBM/Smooth Streaming; Search Engines/Solr/Lucene; Storage protocols/iSCSI/NFS/CIFS/SMB; client/server & distributed systems architecture)
· Windows Systems Administration (Windows Server versions 2003-2012R2; Networking/DNS/TCP/IP)