Cloud Support Engineer - Developer and Mobile Services

Job description

DESCRIPTION

Internet of Things, Serverless Computing, Mobile Development, Game Development. For us at AWS Premium Support, that means IoT, Lambda, Mobile Hub, and Lumberyard. These are just a few of the services we help our customers use to their maximum potential, as they build the next wave of applications.

You will be at the forefront of Cloud technologies, interacting with and mastering the full breadth of AWS services. You will be surrounded by people who are smart, passionate about Cloud Computing, and believe that world class support is critical to customer success and innovation.

You will provide technical support and advice to a wide range of customers, as they build mission critical applications with the full suite of AWS services. The team is globally distributed, working under a follow-the-sun model and is growing rapidly.

Amazon was recently voted #5 most admired company in the US, #1 most innovative, and #1 in Customer Service.

Amazon's technology business has a history and tradition of leading the world in web-related technologies and services. Being a member of Amazon Web Services (AWS), you have the chance to help individuals and business take their computing infrastructure, applications, and ideas into the Cloud.

Are you ready to make a difference and help our customers to make the most of AWS Developer and Mobile Services?

If reading this has ignited the passion for tech and Cloud in you, read on.

Every day will bring new and exciting challenges on the job while you:

· Learn and use groundbreaking technologies
· Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
· Interact with leading technologists around the world
· Work directly with Amazon Web Services architects to help reproduce and resolve customer issues
· Use your experience to provide feedback to internal AWS teams on how to improve our services
· Drive customer communication during critical events

Desired profile

BASIC QUALIFICATIONS

· 5+ years relevant systems engineering and/or development experience
· Knowledge of client/server and distributed systems architecture
· Experience scripting or developing in at least one of the following languages:
o Python
o Ruby
o PHP
o Java
o .NET (C#)
o JavaScript
o iOS (Objective-C / Swift)
· Linux or Windows system administrator skills
· Experience with web-based applications and HTTP

· Excellent oral and written communication skills
· Customer service experience / strong customer focus
· Strong multi-tasking skills
· Strong analysis and troubleshooting skills and experience
· Motivated and excited to be learning about new technologies every day