Business Analyst, XB DEX

Job description

DESCRIPTION

For millions of customers worldwide, the Amazon name is synonymous with delivery – and the Cross-Border Delivery Experience (XB DEX) team provides global customers with innovative ways to get what they want and need, enabling the choices they make on every order, every day. XB DEX defines, builds, launches and manages customer-facing delivery programs and the CX features presented to millions of customers every day from Search through Checkout. XB DEX also owns the cross-border ship options, associated speeds and pricing we offer, and the underlying systems required to deliver this experience. Together, XB DEX is changing how customers experience delivery – from the speed, convenience, and selection features they see on the site every day, to launching delivery benefits and new programs for customers around the world. The XB DEX team continues to innovate with delivery speed initiatives for customers with the objective ensuring Amazon continues to own ‘fast' in the minds of our customers.
The ideal candidate will have excellent statistical and analytical abilities, outstanding business acumen and judgment, intense curiosity, strong technical skills, and superior written and verbal communication skills. S/he will be a self-starter, comfortable with ambiguity, able to think big and be creative (while paying careful attention to detail), and enjoys working in a fast-paced dynamic environment. To be successful in this role, you should have broad skills in database design, be comfortable dealing with large and complex data sets, have experience building self-service dashboards and using visualization tools, while always applying analytical rigor to solve business problems. In addition to leading the design, development, and management of our analytical tools and reporting, we will also look to this person to provide thought leadership and business analysis support as needed.
Your analytics will be used by the DEX Operation, Import Fee Deposit, Pricing, and Global VAT collection teams. You will gain in-depth knowledge about Amazon's operations in the global fulfillment space. You will work as a liaison with different stakeholders (Product Managers, Program Managers, Technical Engineers, and Finance) in order to diagnose and solve complex business problems by analyzing data and providing recommendations. You will experience a wide range of problem solving situations, strategic to real-time, requiring extensive use of data collection and analysis.
Job duties include:
• Design, develop and maintain scalable, automated, user-friendly systems, reports, dashboards, etc. that will support our analytical and business needs
• In-depth research of IFD-related issues such as underestimate and overestimate drivers
• Analyze key metrics to uncover trends and root causes of issues
• Suggest and build new metrics and analysis that enable better perspective on business
• Capture the right metrics to influence stakeholders and measure success
• Develop domain expertise and apply to operational problems to find solution
• Work across teams with different stakeholders to prioritize and deliver data and reporting
• Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentation

Desired profile

BASIC QUALIFICATIONS

· Bachelor's degree in Business, Economics, Mathematics, Engineering, Statistics or related field
· Minimum 2+ years of experience in analytics, data engineering, machine learning in online consumer products, technology, logistics company