GHRS Salesforce Business Analyst

Job description

DESCRIPTION

Amazon Global HR Solutions is looking for a Business Analyst to help us define and implement case management capabilities for our business customers. You will own the relationship with our business owners to ensure their requirements are clearly captured, documented and communicated utilizing existing agile and waterfall processes. You will work globally with business groups and HR partners at all levels to understand strategy, requirements and timelines, and map those to global HR and CRM platform objectives. The primary tasks are understanding business needs for knowledge delivery, translating them into user stories, assessing and analyzing problem domain using available data and information, proposing and documenting solutions, testing final product against original requirements, and helping with rollout and change efforts.
The successful candidate must be a self-starter, be able to manage multiple tasks and projects simultaneously, own deliverables end to end, prioritize workload effectively, and thrive in a dynamic environment. They will be passionate about their work, self-motivated, detail oriented and have excellent problem solving abilities. This individual must also work well under pressure to meet ongoing and overlapping deadlines within short time constraints.

Responsibilities
· Deliver technology solutions – Implement global technologies and services to meet long term HR and DDM business needs; partner and consult with the business to identify and define business requirements and to initiate and prioritize enhancement, gap analysis, and prepare user stories
· Develop support model – provide production support for business owned rules, processes, and maintain
· Requirements – Coordinate the collection of global business requirements, user acceptance test (UAT) plans and use cases
· Executing corporate-wide initiatives – Establish project plans, assemble resources, manage implementation activities, and develop all processes associated with program rollout and ongoing support keeping key stakeholders in the loop
· Driving operational excellence – Drive global HR process optimization and standardization while balancing the business need for flexibility and appropriate localization; build HR processes and tools that ensure a high quality employee experience as well as compliance with policies and regulations
· Subject matter expert – develop deep knowledge of the HR and CRM platform and knowledge system downstream/upstream systems utilized by Amazon, advise the business on best practices and global requirements for optimizing the use of these systems

Desired profile

BASIC QUALIFICATIONS

· Working knowledge of CRM systems as a SME or Business Analyst
· Bachelor's degree in Computer Science, Software Engineering, MIS or related field
· Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users
· Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams