AWS Security Operations Center (SOC) Support Engineer

Job description

DESCRIPTION

Our team, the AWS Security Operations Center (AWS SOC), is looking for a self-motivated Support Engineer with security technology experience, problem-solving abilities, deep analysis skills, and strong customer obsession. Come join the team tasked with maintaining security on a global scale, spread across new and existing AWS infrastructure.

The Support Engineer will work with security leaders and design professionals to methodically adhere to strict standards while managing new and existing security technologies. This person will manage communications, generate and/or manage trouble tickets, provide technical support, and interact with security systems, ensuring accurate and effective system maintenance and utilization of deployed technologies. Support Engineers update run-books, identify and resolve security and technology issues, and collaborate with system designers and installers to program and configure our security system.

The successful candidate must have a proven track record of customer service, possess excellent verbal and written communication skills, and demonstrate good judgment while under pressure. They are able to successfully multitask, operate effectively, and use discretion when dealing with sensitive information. They rapidly learn new technologies, consider multiple solutions to problems, and show high levels of judgement when determining risk and impact from various hardware and system failures, prioritizing and communicating effectively in high severity events. An ideal candidate will have a thorough understanding of security operations as context for decision making when taking ownership to solve problems.

Our team is a 24/7/365 operation and shift work may be required to include nights and/or weekends, including occasional on-call support.

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

PREFERRED QUALIFICATIONS

· Previous experience working in a Data Center or Co-location environment.
· 2 years of experience with system administration of Microsoft Windows based platforms, including SQL Server in geographically distributed systems
· Experience using automation to solve problems and reduce repetitive tasks
· Experience maintaining Microsoft Active Directory
· Experience installing, configuring, and interacting with Physical Access Control Systems (Lenel OnGuard, S2, C-Cure, etc.) software and hardware
· Familiarity with AWS services and solutions
· Ability to collect, research, and understand technical information from a variety of sources to solve problems, troubleshoot systems, and build solutions
· Experience engaging in project management, tracking timelines, and participating in planning and executing tasks within project milestones.
· Experience demonstrating the ability to produce reports for senior managers, internal departments, and external stakeholders regarding projects, risks, and initiatives
· Meets/exceeds Amazon’s leadership principles requirements for this role
· Meets/exceeds Amazon’s functional/technical depth and complexity for this role
Amazon is committed to a diverse and inclusive workforce. Amazon is an equal opportunity employer and does not discriminate on the basis of race, ethnicity, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Desired profile

BASIC QUALIFICATIONS

· Bachelor’s degree in a security discipline, Computer Science, MIS, Engineering, (or) 5+ years’ equivalent security technology, data center operations, or security management experience.
· 3+ years of experience supporting the operations and maintenance of enterprise systems
· 3+ years of experience operating in an operations center or customer facing IT role
· 1+ years of experience administering Microsoft Windows Server and Linux
· Ability to code in two languages such as PowerShell, Python, JS, Ruby, and/or HTML
· Ability to work nights, weekends, and holidays as well as participate in an on-call rotation