Associate - Retail Process

Job description

DESCRIPTION

In this role, you will be responsible to monitor and ensure the accuracy of the pricing analytics & operations team through audits and process improvement activities. The job involves auditing operations teams` & system outputs, suggesting and implementing process/system improvements, and identifying emerging process performance trends.
You will be responsible to audit, track and maintain the quality metrics of assigned processes. The individual will interact with the business, automation & technology teams to help drive operational and system improvements.
The successful candidate should have the ability to work at all levels with an eye for detail to achieve process goals, actively seeks to understand Amazon's core values and translates those into everyday practices.

Desired profile

BASIC QUALIFICATIONS

· Meets and/or exceeds productivity and accuracy targets for assigned audit/quality processes.
· Is an SME on specific business quality processes
· Training/update/coaching on mapping operations in the capacity of an SME
· Ticket management (meeting SLAs and responding/resolving tickets)
· Drive process/system improvements basis ongoing trends/gaps identified
· Execute on assigned project components of specific audit processes
· 24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day
· Carries out tactical issue based communications with internal
· Creates ad-hoc operational reports, status updates on a need basis
· To receive security clearance all candidates must undergo a background check.
· Proficiency in computer applications and a flair for browsing the internet