Application Engineer - Alexa Engine

Job description

DESCRIPTION

Interested in Amazon Echo and Alexa? We've already added dozens of new capabilities to Alexa since launch, including Smart Home, Pandora, Google Calendar, Audible, sports scores and schedules, and more. But it's still day 1 – you can be part of the team that makes Alexa smarter by creating new skills and capabilities.

The Amazon Alexa team is looking for a passionate, results-oriented, hard-working and operationally focused leader for our Application Engineering team who will partner with service teams to support Alexa. This position will have enormous opportunity to drive teams towards Operational Excellence and also be the focal points for partners to effectively maintain their service levels.

Some of the key job functions:
- Understand high-level technical aspects of existing systems and services.
- Provide support of incoming tickets, including extensive troubleshooting tasks.
- Work on operations and maintenance driven coding projects, primarily in Perl or shell scripts, web technologies, with the potential for Java based projects.
- Develop tools to aid operations and maintenance.
- System and Support status reporting.
- Ownership of one or more Digital products or components.
- Customer notification and workflow co-ordination and follow-up to maintain service level agreements.
- Work with Development teams for handing-off or taking over active support issues and creating a team specific knowledge base and skill set.

Interested in Amazon Echo and Alexa? We've already added dozens of new capabilities to Alexa since launch, including Smart Home, Pandora, Google Calendar, Audible, sports scores and schedules, and more. But it's still day 1 – you can be part of the team that makes Alexa smarter by creating new skills and capabilities.

The Amazon Alexa team is looking for a passionate, results-oriented, hard-working and operationally focused leader for our Application Engineering team who will partner with service teams to support Alexa. This position will have enormous opportunity to drive teams towards Operational Excellence and also be the focal points for partners to effectively maintain their service levels.

Some of the key job functions:
- Understand high-level technical aspects of existing systems and services.
- Provide support of incoming tickets, including extensive troubleshooting tasks.
- Work on operations and maintenance driven coding projects, primarily in Perl or shell scripts, web technologies, with the potential for Java based projects.
- Develop tools to aid operations and maintenance.
- System and Support status reporting.
- Ownership of one or more Digital products or components.
- Customer notification and workflow co-ordination and follow-up to maintain service level agreements.
- Work with Development teams for handing-off or taking over active support issues and creating a team specific knowledge base and skill set.

Desired profile

BASIC QUALIFICATIONS

- BS in Computer Science, Engineering or a related technical field.
- 2+ years overall development/technical support experience.