Application Engineer

Job description

DESCRIPTION

People Technology is the central hub for all Amazon.com people data. Our technology provides the foundation and orchestration for a multitude of key human resource processes, from on-boarding tens of thousands of temporary employees during peak holiday season to integrating critical employee data to internal and external systems. We implement and build highly secure, global software that allows Amazon.com to effectively manage the workforce, resulting in a better employee experience and a better bottom line.

PeoplePortal is Amazon's Enterprise Resource Planning (ERP) product for maintaining Human Resource (HR) data. We have deployed PeopleSoft delivered modules (HR, Benefits, Compensation, Payroll Interface, Performance Management) as well developed and deployed custom modules/functionality using the delivered PeopleSoft technology platform.

We're looking for a HRS Application Engineer who will act as first level support for all incoming production software application issues including various home grown software systems, HR Systems related applications using PeopleSoft and other issues related to the human resource processes.

Your solutions will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a breadth of impact with various groups.

Job Responsibilities:

- Primary responsibilities include Troubleshooting, diagnosing and fixing production software issues, developing monitoring solutions, Performing software maintenance and configuration.
- In this role, operational excellence is your priority. You track down the true root cause of issues and take action to correct the errors. You have a continual eye for improvement.
- You participate in the team's on-call rotation where expediency, attention to detail and high-touch customer service are a must. You are prompt, professional, articulate, and persistent in your interactions with customers.
- You listen to what users have to say and represent their needs to the organization. You keep your product backlog prioritized and updated, knowing exactly where you would apply an additional resource.
- You participate in the hands on design and development of technology solutions. You bring data to the table that can help improve or reinvent the business process. You approach your product with fresh eyes. You are critical, inquisitive, and curious.
- You anticipate bottlenecks, manage competing priorities, evaluate and make tradeoff decisions, balance the business needs versus technical constraints and encourage risk taking behavior to maximize business benefit.
- You focus heavily on cross-functional communication to ensure key decisions, risks, issues, and status surrounding your solutions is clear to all.
- You come up with innovative solutions using the advance technology in PeopleSoft to automate exisitng manual processes.
- Push the limits of third-party software through innovative design and delivery

Amazon is an Equal Opportunity Employer

Desired profile

BASIC QUALIFICATIONS

Bachelor's degree

3+ years of experience in developing and supporting software applications·
3+ years of PeopleSoft development experience (Application Designer, PeopleCode, Application Engine, Component Interface, Workflow, Portal Security, BI Publisher and SQR)

-Ability to read, modify and write optimize SQL queries
-Proven ability to troubleshoot and identify the root cause of issues.
-Demonstrates skill and passion for operational excellence.
-Experience with Oracle database and middleware technologies preferred