AMZL Academy Instructor

Job description

DESCRIPTION

At Amazon Logistics (AMZL), we strive to provide the best last mile customer experience by delivering every package to the customer’s doorstep or their location of choice through \innovative delivery options, including in-home, in-car, and lockers.

Our global network of delivery stations, station leaders, field associates, and last mile drivers is expanding at a rapid pace. That’s why we’re looking for passionate Amazonians who want to take the next step in their careers and help train the coming generations of Amazon Logistics leaders.

As the AMZL Academy Instructor at your site, your main mission is to onboard and develop L4-L7 Operations leaders so they learn what good looks like and how to be successful in their station roles. You’ll be close to the action on the delivery station floor training new L4-L7 managers to become strong people leaders with the process skills needed to successfully run and support our growing AMZL network. In this role you will leverage your operations expertise to teach and instruct L4-L7 operators best practices, process paths, and overall station flows both under the roof and on the road. You will also teach virtual process paths, how to use key tools and how to make stay calm and make decisions when under pressure. And how to lead teams of associates. In addition you will manage the weekly cadences to make sure all trainings and evaluations are complete, managing on-site logistics such as scheduling conference rooms, ordering catering, distributing swag, and arranging fun activities for Academy participants. This role is for operators who embrace teaching, hiring and developing the best, and creating an Amazon culture.

The AMZL Academy Instructor is an operational role reporting to the Academy Dean; you will backfill for the Dean and manage the Academy at times as well. You will work closely with Regional Operations Leadership, AMZL Academy team members, AMZL leadership, Field Operations, New Station Launch, Employee Relations, and Training & Development to make sure our Leaders are prepared from Day 1.

Responsibilities
· Support AMZL Academy training programs at site: from needs analysis stage, to management and execution of training.
· Identify gaps in existing learning content and work with network teams to innovate, feeding back needs, and participating in creation and testing of content. Play an integral role in gathering customer feedback on key network training initiatives.
· Take a data driven approach to understanding performance issues. Take action to improve the quality and effectiveness of training and coaching at your site for associates as well as leaders and managers. Build relationships and influence your site leadership team colleagues to address issues that inhibit effective learning.
· Identify any additional training materials and ‘train your trainers’ in new processes/changes to existing processes.
· Delivers in-person training sessions both in classroom & on the floor

Personal Qualities
Professional traits that are not unique to this position, but necessary for Amazon leaders:
· Exhibits excellent judgment
· Passionate about developing great people leaders and has the ability to inspire passion in others
· Has relentlessly high standards
· Wants to have fun at work
· Thinks strategically, but stays on top of tactical execution
· Passion for creativity and invention; expects and requires innovation from themselves and their team
· Is results-oriented
· Thrives in an ambiguous work environment
· Is committed to operational excellence
· Comfortable challenging the status quo and pushes for the best new leader onboarding experience

PREFERRED QUALIFICATIONS

· · Experience with performance metrics and process improvement and Lean techniques
· Degree in Engineering, Operations or related technical field
· Interest in long-term career development through assignments in multiple delivery stations across the nation
· Ability to influence leaders at all levels to understand their role in employee development and help build their skills.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

Amazon takes your personal data protection seriously and respects EU and local data protection laws. Unless you express otherwise, by submitting your CV you authorize the hiring Amazon company to store your personal data in the electronic database maintained by Amazon Corporate LLC. in the USA or one of its affiliates for the purpose of assessing your suitability for this and future job vacancies and to pursue your recruiting process.
If at any time you want your personal data to be deleted, you simply need to notify the hiring Amazon company. Amazon will not share your personal data with any third party without your prior consent. As part of your interview process with Amazon you may be asked to authorize the hiring Amazon company to separately verify your application data and personal background through a third party service provider.

Desired profile

BASIC QUALIFICATIONS

· A bachelor's degree or equivalent or 1+ years’ amazon operations experience
· Strong communications and facilitation skills
· People management skills with strong Connections scores
· The ability to work in fast-paced ambiguous environments, adapting quickly to changing circumstances, processes and priorities
· Candidates must be flexible to work a variety of hours as business demands, including overnight, weekends and holidays
· Prior experience on training on AMZL process standards, Lean Six Sigma or Quality tools/techniques (5s)
· Strengths in problem solving, issue-resolution, ability to work in a deadline-driven environment, attention to detail, and ability to multitask.
· English and Italian fluency