Amazon Seasonal Customer Service Associate - Winchester, Kentucky

Job description

DESCRIPTION

Full-Time Amazon Seasonal Customer Service Associate Winchester, KY
While Amazon is a global company, this specific position is located in Winchester, Kentucky at 1919 Rolling Hills Lane.

In order to be considered for this position, your ZIP code must be within 50 miles of this address.

What is Amazon Customer Service All About?
Our mission is to be Earth's most customer-centric company. To achieve this goal, Amazon Customer Service is seeking candidates who exemplify Customer Obsession and enjoy problem solving on behalf of others. Our Amazon Leadership Principles are not just words on a screen – they are a driving force in the decisions we make every day. As an Amazon Customer Service Associate (CSA) it is a critical part of our mission to listen to the customer's needs, deliver timely results, accurate information, personalized resolutions, and maintain our professional environment of supporting all Amazon customers.

As a CSA, majority of your time will be spent helping a variety of Amazon customers and drivers by phone, and sometimes via email and chat. You will use tools and programs to navigate the site, research accounts, review options and solutions for customers, and communicate them effectively. CSA's will learn other areas of the business and support specialty departments as needed.

What Does Amazon Need From Me?

·  This position is a seasonal role where employees remain with Amazon in a temporary capacity dependent on customer needs. There may also be opportunities for long term employment.
·  This position is 40 hours per week, but, may at times require overtime based on customer needs, large scale events, or peak seasons of business.
·  Associates may work up to, but no more than, 60 hours in a week.
·  Our Winchester customer service site is open from 6:00 AM to 12:00 PM, Midnight. Your work schedule could potentially fall anywhere in between these hours and may require one or both weekend days.
·  Amazon provides a four-week, paid, mandatory training and resources for new associates, prior to transitioning into your work schedule.
·  Associates are measured on several areas including, but not limited to, schedule adherence, contact quality, efficiency, and process compliance.
·  Learn a variety of skills within the Customer Service organization to support the customer and move to the area of business that needs you the most.
·  Flexibility is expected and required of all associates, based on customer need. Why Amazon (What's In It For Me?
·  $15.00 per-hour base pay with potential to earn additional differential hourly pay based on your specific schedule
·  Employee Discount
·  Employee Assistance Program
·  A supportive team of leaders and peers
·  Gain customer service experience and build your resume

Should I Apply?
Think you've got what it takes to be the next member of our team? Learn more about the requirements below and apply today! The sooner you apply, the earlier your application can be reviewed and considered.

Desired profile

BASIC QUALIFICATIONS

Basic Requirements:
·  Support a full-time working schedule of 40 hours up to 60 hours based on customer needs that may change during the course of your seasonal assignment.
·  Possess a High School Diploma or equivalent.
·  Support customers through typing, phone, and computer skills by navigating the internet and website, multiple browsers, e-mail, social media, and instant messenger, or chat tools.
·  Follow detailed verbal and written instructions.
·  Empathize with customers and prioritize their needs.
·  You must not be a current Amazon employee. If you are an internal applicant, please reach out to your local HR representative to discuss transfer eligibility. Preferred Requirements:
·  Previous customer service experience.
·  Previous call center experience.
·  Logical problem-solving skills.
·  Experience in a fast paced environment.
·  Experience in prioritizing tasks and time to ensure efficiency. Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age