Amazon Go Grocery Assistant Store Manager

Job description

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Who are we?

Amazon Go Grocery is the first grocery store to offer Just Walk Out Shopping—come in, take what you want, and just walk out. Amazon Go Grocery offers everything you’d want from a neighborhood grocery store—from fresh produce and meat and seafood to bakery items and household essentials. We offer a mix of organic and conventional items from well-known brands, along with special finds and local favorites.
With our Just Walk Out Shopping experience, you’ll never have to wait in line. No lines, no checkout. (No, seriously.)

To learn more about Amazon Go Grocery, check us out at www.amazon.com/gogrocery.

Who are you?

As an Amazon Go Grocery Assistant Store Manager, you help create a vibrant store culture based on customer obsession, trust, respect, continuous learning, and fun. You lead a strong and diverse team, appreciating their unique styles, perspectives, and backgrounds. Utilizing tools and standard work, you drive process, deliver repeatable results, and assist the Sr. Store Manager in leading the end-to-end operations in the store. You’re committed to delighting customers and get excited about providing recommendations on everyday ingredients, grocery essentials, and advice for recipes. Come join Amazon Go Grocery and help our shoppers get their everyday grocery essentials, fast!

Job Responsibilities:

· Manage a team of retail associates, including hiring and onboarding new associates, directing work, managing performance, providing regular feedback, and supporting career development and employee growth.
· Partner with the Sr. Store Manager to manage and delegate daily operations to drive exceptional results, including executing standard operating procedures, managing inventory control and merchandising, identifying areas of improvement, implementing solutions, and providing ongoing training where needed.
· Along with the Sr. Store Manager, own delivering an excellent customer experience for your location, maintaining a strong store culture built on Customer Obsession and Amazon’s Leadership Principles.
· Strike a balance between delegating to your team and executing tasks yourself, serving as a role model for the customer experience and stepping into the shoes of associates to provide a smooth experience for the customer or to teach, coach, and develop associates. Follow up on delegated tasks to ensure successful completion.
· Create and maintain a culture of engagement with the Sr. Store Manager by routinely listening and responding to feedback from associates and customers.
· Work with Sr. Store Manager to create and maintain a safe, clean, and secure environment for all employees, customers, and products.

· Work flexible hours including nights, weekends and holidays
· You have the ability to lift up to 49 pounds and be on your feet for a shift, up to 10 hours at a time with or without reasonable accommodation
· Able to obtain local food handling certification where required

Candidates must be at least 18 years of age. Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.

PREFERRED QUALIFICATIONS

· Bachelor’s degree in related area
· 3+ years of people management experience
· Experience working independently in an ambiguous environment with minimal supervision
· Strong written and verbal communication skills
· Demonstrated success in problem solving and delivering results
· Passion for Amazon and commitment to delighting customers

Desired profile

BASIC QUALIFICATIONS

· High school diploma or equivalent diploma
· 4+ years of retail, grocery, or customer-facing experience, or 2+ years of Amazon experience
· 2+ years of management experience in building and leading retail teams, or 2+ years of Amazon experience
· Experience in operating a store or business unit