Product Definition Analyst on Altea DCS Customer Management (Merchandising and Personalisation)

Job description

Shaping the future of travel is important to us at Amadeus. Today, with technology getting smarter by the minute, that future is more exciting than ever.

Our business success relies on our people being always passionate about what we do. We believe in aiming for excellence, taking responsibility, working together and putting our customers first.  

We encourage you to be part of new and exciting projects and for you to take the lead when it comes to your progression.

Since mobility allows you and Amadeus to grow, we always look internally first when searching for candidate.

Amadeus is currently recruiting experienced Product Development Analysts to be based at Heathrow. This position is required to specify requirements and test plans as part of delivery of projects. The product Development Analysts work very closely with colleagues and customers, and need to be able to work in a fast-paced and exciting environment.

Business Environment

CMG-CMA department is in charge of several features of the Departure Control System - Customer Management application, part of the leading Amadeus Altéa Passenger Servicing System suite:

·  2-way synchronisation of data between the Reservation and DCS components of the Altea suite
·  Handling of e-ticket and EMD (Electronic Miscellaneous Document) in DCS context, including revenue integrity and fraud prevention checks
·  Ancillary Services/Merchandising offer in airport channels (check-in agent, self-service check-in)
·  Customer servicing and personalisation, including integration of Altéa Customer Experience Management (CEM) in DCS
·  Regulatory document collection and submission to government authorities

Within the department, you will be working mostly on the areas of Reservation/E-ticket/EMD interactions, Ancillary Services/Merchandising integration, Customer Servicing and Personalisation.

The role is at the core of several strategic company initiatives in the areas of Merchandising and Personalisation, and involves working in close collaboration with other divisions and sites on these topics.

Business Analysts work in close collaboration with the development teams during the different phases of a project, using either a Waterfall or Agile (Scrum) approach depending on the profile of the client and the project.

There is also frequent interactions with both Product Managers and directly with customers (airlines and airport ground handlers) at different stages of the projects.

Interaction with customers is present at different stages:

·  in the scoping and requirement phase
·  during demonstrations of the functionality delivered
·  in the context of customer support during cutover to our system, which gives a unique insight on how the system is used day to day by end users

Summary of the role

A Functional Analyst is accountable for the design of the product functionalities (or core function of a wider product) based on the requirements provided by Product Management.

Key accountabilities

As such, a functional analyst is involved at key steps of the product development:

·  Pre-Sales activities and Roadmap creations steps:
·  Contribute and support in the preparation of RFI/P responses and other ad hoc customer requests (Change Proposal)
·  Analyse needs and requirements, from customer and internal sources, and propose functional/technical solution recommendations with supporting rationale
·  Document and present solution recommendations to product management, pre-sales as well as customer with associated effort and timelines
·  Transversal solution definition and documentation
·  Analyse and capture solution elements for cross functional Change Requests (CRs)
·  Identify interactions and assess impacts with other Amadeus packages to ensure functional compatibility of the solution with each area and review with the impacted development teams
·  Assess effort required from the team to deliver the solution
·  Document the solution design in the specification
·  Carry out the functional walk-through of the product with the Development team and Product Management
·  Support development cycle activities
·  Contribute to overall product quality by participating to the test strategy and defect investigation
·  Be accountable for providing information status to stakeholders on a regular and relevant basis at any stage of the engagement
·  Register and spot all the impacts on Amadeus Solutions and Products that are provided to clients and ensure that they are properly handled and solved by the accurate teams
·  Support the development team to ensure a proper implementation of the designed solution
·  Implementation activities
·  Support the RES and DCS implementation teams with functional expertise
·  Maintenance activities
·  Provide functional analysis to help identifying the root cause of the issue or redirect to the team responsible for the next step of the investigation
·  Provide workarounds to customer if applicable
·  Understand the business impact behind the default and assess the priority
·  Product ownership:
·  Ensure the products coherence
·  Participate to product innovation / Drive innovation streams in general
·  Ensure a close collaboration with Product Managers
·  Ensure long term products sustainability (Non-functional requirement, Operational management)

Education

Post-secondary degree in Computer Science or related technical field or equivalent experience

Soft Skills

·  Fluent English
·  Multicultural approach and team spirit
·  Accountability and basic project management skills
·  Change management and Flexibility
·  Good oral and written communication skills
·  Express ideas clearly helping reach a common understanding of the matter
·  Filter information from various sources to retain the most important elements
·  Analytical & Conceptual thinking
·  Understanding of complex technical problems
·  Use of a methodical step-by-step approach to break down complex problems or processes into their constituents parts, identify causes and effects patterns and analyse problems to arrive to an appropriate solution

The posting of vacancies and the treatment of applications are, in each Amadeus location, subject to national law and possible collective agreements with local staff representation. Internal Mobility policies vary from office to office, please check with your local HR representative the requirements and policy in place. E.g. a minimum time on position or Line Manager approval may be requested.