Product Definition Analyst - Altea Departure Control - Flight and Disruption

Job description

Join us and shape the future of travel

Shaping the future of travel has always been important to us at Amadeus. Today, with technology getting smarter by the minute, that future is more exciting than ever.

We work at the heart of the global travel industry.  Amadeus offers you the opportunity to learn and grow and drive your own progression in an exciting and multicultural environment.

Our people are driven by a passion for 'Where next?' If you want to shape your career and the future of travel, Amadeus is the place for you.

Amadeus is currently recruiting Product Development Analysts (PDA) to be based at Heathrow. As a PDA, your key responsibilities are to gather requirements, specify solutions and write/execute test plans as part of delivery of projects. You will have the opportunity to work closely with colleagues and customers across the globe, working in a fast-paced and exciting environment.

Business Environment

FMG-FMB department is in in the core of the Departure Control System (DCS), developing components on both Customer Management (CM) and Flight Management (FM), parts of the leading Amadeus Altéa Passenger Servicing System suite.

It specialises in particular in:

·  Disruption handling, part of the global Disruption Tribe, responsible for handling what happens to a passenger in the DCS window, from transferring them to alternate flights to issuing compensation
·  Handling flight information on both CM and FM, including departure plan development, flight disruption, passenger lists and passenger and baggage feed to the weight and balance systems.
·  Ground handling in DCS, to ensure Altea DCS evolution fulfils the ground handler’s requirements.

PDAs work in close collaboration with the development teams during the different phases of a project, using either a Waterfall or Agile (Scrum) approach depending on the profile of the client and the project.

There is also frequent interactions with both Product Managers and directly with customers (airlines and airport ground handlers) at different stages of the projects.

Interaction with customers is present at different stages:

·  in the scoping and requirement phase
·  during demonstrations of the functionality delivered
·  in the context of customer support during cutover to our system, which gives a unique insight on how the system is used day to day by end users

Summary of the role

A Product Development Analyst is accountable for the design of the product functionalities (or core function of a wider product) based on the requirements provided by Product Management.

Key accountabilities

As such, a functional analyst is involved at key steps of the product development:

·  Pre-Sales activities and Roadmap creations steps:
·  Contribute and support in the preparation of RFI/P responses and other ad hoc customer requests (Change Proposal)
·  Analyse needs and requirements, from customer and internal sources, and propose functional/technical solution recommendations with supporting rationale
·  Document and present solution recommendations to product management, pre-sales as well as customer with associated effort and timelines
·  Transversal solution definition and documentation
·  Analyse and capture solution elements for cross functional Change Requests (CRs)
·  Identify interactions and assess impacts with other Amadeus packages to ensure functional compatibility of the solution with each area and review with the impacted development teams
·  Assess effort required from the team to deliver the solution
·  Document the solution design in the specification
·  Carry out the functional walk-through of the product with the Development team and Product Management
·  Support development cycle activities
·  Contribute to overall product quality by participating to the specification reviews, test strategy and defect investigation
·  Be accountable for providing status to stakeholders on a regular and relevant basis at any stage of the engagement
·  Register and spot all the impacts on Amadeus Solutions and Products that are provided to clients and ensure that they are properly handled and solved by the accurate teams
·  Support the development team to ensure  proper implementation of the designed solution
·  Implementation activities
·  Support the implementation teams with functional expertise
·  Maintenance activities
·  Provide functional analysis to help identifying the root cause of production issues or redirect to the team responsible for the next step of the investigation
·  Provide workarounds to customer if applicable
·  Understand the business impact behind the default and assess the priority
·  Product ownership:
·  Ensure the products coherence
·  Participate to product innovation / Drive innovation streams in general
·  Ensure a close collaboration with Product Managers
·  Ensure long term products sustainability (Non-functional requirement, Operational management)

Education

Post-secondary degree in Computer Science or related field or equivalent experience

Soft Skills

·  Fluent English
·  Multicultural approach and team spirit
·  Accountability and basic project management skills
·  Change management and Flexibility
·  Good oral and written communication skills
·  Express ideas clearly helping reach a common understanding of the matter
·  Filter information from various sources to retain the most important elements
·  Analytical & Conceptual thinking
·  Understanding of complex technical problems
·  Use of a methodical step-by-step approach to break down complex problems or processes into their constituents parts, identify cause and effect patterns and analyse problems to arrive to an appropriate solution
·  Other nice-to-have:
·  Successful experience as PDA or software development engineer for other Amadeus applications is a plus.
·  Good understanding of the Airline business.

Curiosity in the Travel industry and innovation in general.

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