Key Account Manager

Job description

Join us and shape the future of travel

Shaping the future of travel has always been important to us at Amadeus. Today, with technology getting smarter by the minute, that future is more exciting than ever.

We work at the heart of the global travel industry.  Amadeus offers you the opportunity to learn and grow and drive your own progression in an exciting and multicultural environment.

Our people are driven by a passion for 'Where next?' If you want to shape your career and the future of travel, Amadeus is the place for you.

Summary of the role

Manage and deliver a high level of service to our existant customers. Manage and control provider contracts; maintain revenues and up sell to existing customers, run projects to improve departmental processes related to customers. Analyse and propose growth opportunities

Main responsibilities

Manage, develop and monitor existing accounts.
Responsible for net revenue contribution of airline customers to Amadeus.
Act as an intermediary between the customers and Amadeusreate.
Identify specific requirements and expectations for existing clients.
Maintain and develop existing business.
Cross-sell new Amadeus products.
Work closely awith other internal business units to expand current business.
Responsible for Customer Satisfaction.
Secure content in Global Distribution System.
Manage and control existing contracts and negotiate new contracts with account.
Co-ordinate internally with corresponding Amadeus stakeholder’s standard contract deviations.
Ensure that new products, product enhancements and overall solutions are developed and implemented within the agreed time frame.
Ensure internal communication and alignement amongst all internal relevant parties concerning customer needs, products and business evolution and development.
Monitor business costs.

Requirements

·  Skills and knowledge:
·  Years of experience: 3 – 5 years experience working in an Account management or Sales role ideally in one of the following industrial sectors: GDS; Airline; travel or IT solutions.
·  Education: University degree Marketing / Business, IT or Travel Industry; MBA desired
·  Others:

Any duplication and display of partial or full content of our job advertisement on any support, such as brochures, websites, mail, emails, this list is not exhaustive, is  strictly forbidden  without prior formal Amadeus’ authorisation. 

Recruitment agencies: Amadeus does not accept agency resumes. Please do not forward resumes to our jobs alias, Amadeus employees or any other company location. Amadeus is not responsible for any fees related to unsolicited resumes.