Integration Consulting Specialist

Job description

Shaping the future of travel is important to us at Amadeus. Today, with technology getting smarter by the minute, that future is more exciting than ever.

Our business success relies on our people being always passionate about what we do. We believe in aiming for excellence, taking responsibility, working together and putting our customers first.

We encourage you to be part of new and exciting projects and for you to take the lead when it comes to your progression.

Since mobility allows you and Amadeus to grow, we always look internally first when searching for candidate.

Summary of Roles

Amadeus offers to external customers (OLTAs, Traditional travel agencies, TMCs, MetaSearch, 3rd Party development companies) a set of Web services (or other interfaces) enabling them to access the Amadeus functionality and content. While based on industry standards, these solutions present some specific technical aspects induced by the Amadeus architecture. In addition, the range of functionality accessible is very wide, which adds to the complexity of the environment.

In that scope, the “Web services Consultancy” unit within the “Web services, Search & Pricing Consultancy” department the has the mission to accompany the customers all along their development activity, making sure they make the best use of the Amadeus offer to reach their business objectives and preventing post-implementation issues.

Main responsibilities

Pre-sales
Support sales organization in their sales activities related to integration matters (perform demoes, analyze customer business flows and propose integration solutions to cope with customer requests)
• Analyze customer systems and service
• Collect and analyze data from multiple sources
• Identify specific actions necessary to integrate Amadeus products/services
• Identify and prioritize critical issues, problems and root causes

Assistance and consulting
Understand end to end customer business flows and provide advice/consulting to customers for their integration activities between Amadeus systems and customer systems
• Provide functional support and problem resolution within the overall integration project
• Identify potential dysfunctions, improvement opportunities and best practices to Consultant or customer
Identify product gaps arising
• Ensure submission of SOR or change proposals (CPR) to Product Management.
• Establish and manage the product/solution integration schedule.
• Support project activities during the implementation.
• Provide formal integration status, KPIs and customer feedback reporting to Mgt.
• Perform final sign-off/ certification prior to implementation in production

Post integration & Post implementation Consultancy
Make sure customers gain most of the Amadeus products and receive adequate assistance in their day to day activity and in their innovation process.
• Support and monitor implementation of improvement actions ensuring high adoption rates and customer satisfaction.
• Identify and prioritize critical issues, problems and root causes

Process Improvement
Based on the lessons learned in daily job, be an actor of processes and delivery practice improvement.
• Internal processes improvement
• Internal tools/ techniques for further process automation.

Desired profile

Requirements

University degree (4 to 5 years) or equivalent qualification.

Relevant work experience

• Customer management responsibility and exposure is a plus

·  Minimum of 3-5 years previous experience in a technical consulting role.
·  Previous experience in a customer facing role required.
·  Strong customer service skills required.

• Knowledge of the travel industry is a plus
• Project management skills
• Development expertise is a plus

Business understanding

• Strong understanding of the Amadeus businesses, products & solutions.
• Good knowledge of Amadeus System architecture (SI, LSS, TPF, OBEs, Edifact, XML, Web Services)
• Knowledge of the travel industry and Air shopping products is a plus
• Multicultural approach: exposure to multicultural work environment
• Customer focus and interpersonal understanding

Skills

Computing

Knowledge of current & evolving IT technologies, Development expertise is a plus

Languages

Proficiency in English (written & spoken)

Specific knowledge

Web Services Technology, Project management skills

Other

• Communication skills including presentation skills in a high-tech environment
• Ability to influence cross-functionally
• Analytical and conceptual thinking skill
• Negotiation & Communication skills
• Autonomy and initiative

Any duplication and display of partial or full content of our job advertisement on any support, such as brochures, websites, mail, emails, this list is not exhaustive, is strictly forbidden without prior formal Amadeus’ authorisation. 

Recruitment agencies: Amadeus does not accept agency resumes. Please do not forward resumes to our jobs alias, Amadeus employees or any other company location. Amadeus is not responsible for any fees related to unsolicited resumes. 

Amadeus strives to achieve outstanding results through a diverse workforce. Our employees represent over 123 nationalities. We welcome and embrace individual differences to bring out the brilliance in ourselves, our customers and each other. We are proud to be an equal opportunity employer.