Digital Implementation Engineer

Job description

Shaping the future of travel is important to us at Amadeus. Today, with technology getting smarter by the minute, that future is more exciting than ever.

Our business success relies on our people being always passionate about what we do. We believe in aiming for excellence, taking responsibility, working together and putting our customers first.

We encourage you to be part of new and exciting projects and for you to take the lead when it comes to your progression.

Since mobility allows you and Amadeus to grow, we always look internally first when searching for candidate.

Summary of the role: 

As part of the Digital Implementation Services team in Boston, the role of the Digital Implementation Engineer is to:
 - Analyse customer requirements, then setup the customer web site using e-Retail product and the Site Manager tool.
 - Accompany the customers and any third-party involved to achieve their website customisation.

Main Responsibilities: 

Business Analyst Role
Analyze customer systems and service requirements.
Identify specific actions necessary to integrate Amadeus products/services.
Establish and manage the product/solution integration schedule.
Determine and document adaptations to Amadeus products and services.
Write functional specifications used for customization and/or verify that specifications reflect customer requirements.
Guarantee that customized products/solutions meet specified requirements.
Provide functional support and problem resolution to sales and/or customer functional staff.
Support sales activities through the presentation and documentation concerning product/solution integration.

For existing airline web sites, maintain good customer satisfaction through regular evolution activity and excellent production support services, including supporting Help Desk (a.k.a. Service Management Center) for efficient issue resolution.

Process and Project management duties
Develop plans and priorities to address resource and operational challenges.
Suggest alternatives / improvements / new techniques in processes, flows, operational models and plans.
Priorities and decisions are to be checked by Digital Delivery Manager (on Airline IT side) and by first-line management.
Technical, functional, business and commercial awareness.
Work independently and have significant latitude to solve problems.
Ability to network with remote teams (mostly with Nice).
Report on individual activities.

Requirements: 

Education

University degree in Business, Marketing or Computer Science or related field, or equivalent work experience
Good understanding of IT - technical capabilities
Knowledge of Amadeus system and travel industry

Functional Skills
• Amadeus e-Retail Booking Engine knowledge is a plus
• Amadeus Altea suite functional knowledge is a plus ie FlexPricer, payment, ticketing, ancillary services, car/ hotel/insurance and mobile solution 
Technical Skills
• 3 years of professional experience in web development using HTML/CSS, JavaScript, Web 2.0
• SQL knowledge is a plus

• Computing: HTML/CSS, JavaScript, Web 2.0; SQL knowledge is a plus

• English fluency required; Spanish/Portuguese a plus for customers from LATAM region

Business understanding

1) The Digital Design Services (DDS) department is part of the Services and Ecosystem (SEE) division and is in charge of delivering e-Commerce services around Amadeus products.
2) Within SEE-DDS, the mission of the Digital Implementation group is to support airline customers in the integration of Amadeus e-Commerce products for their online web sites - e-Retail for desktop and MERCI for mobile versions. Amadeus e-Retail solutions include integration of FlexPricer, payment, ticketing issuance, reissuance, refund, ancillary services, car/ hotel/insurance and mobile solution. The current customer base has more than 100 airlines which get e-Retail features implemented via the Site Manager tool. On top of the generation capability of the Site Manager, implementation teams may customize web sites via specific CSS or JavaScript for HTML deliveries. The group is spread over four geographical locations, Nice, Bangkok, Boston and Bangalore.
3) The Digital Implementation team in Boston is in charge of e-Commerce customers in NORAM/LATAM regions.

The posting of vacancies and the treatment of applications are, in each Amadeus location, subject to national law and possible collective agreements with local staff representation. Internal Mobility policies vary from office to office, please check with your local HR representative the requirements and policy in place. E.g. a minimum time on position or Line Manager approval may be requested.