Desktop Support Technician - Intern - Amadeus Nice - Miami

Job description

Shaping the future of travel is important to us at Amadeus. Today, with technology getting smarter by the minute, that future is more exciting than ever.

Our business success relies on our people being always passionate about what we do. We believe in aiming for excellence, taking responsibility, working together and putting our customers first.

We encourage you to be part of new and exciting projects and for you to take the lead when it comes to your progression.

Since mobility allows you and Amadeus to grow, we always look internally first when searching for candidate.

Summary of the role
To fill SDS Technician position who is responsible for 2nd / 3rd level desktop/systems support of internal Amadeus users. This position is also responsible for preparation, installation, and maintenance of user workplace equipment (desktops/laptops) and ancillary peripherals including IP telephones as well as for the moving of equipment between office cubicle locations. Maintenance activities will include removal and replacement of computer components as well as working with computer vendor technical support desks, provisioning services. VIP support, Video Conference rooms and R&D Tech centers.

Main responsibilities

A Part-time position, not exceed 32 hours weekly.

This position has no payroll or operating budget responsibilities

Entry level critical and analytical thinking skills for problem analyses

Refines, supports and implements best practices

Promotes value awareness of problem impact

Maintains user level support documentation

Able to make sound decisions and directives in problem solving

Able to work with others in decision-making and consensus-building

Able to work congenially in customer-support situations

Provide 2nd-level support for internal Amadeus users workplace equipment problem reports and break-fix.

Provide installation and moving services for desktop/laptop computer equipment.

Manage periodic maintenance and upgrades for desktop/laptop systems as appropriate.

Work with SMS/OA team to maintain accurate and up-to-date documentation for user problems.

Desired profile

Requirements

Must have completed or be enrolled at a university seeking a B.A. / B.S. degree (prefer a Computer Science, Telecomunication Technology or Audiovisual Communications related degree)

Relevant work experience

Travel or technology industry knowledge a plus.

Advanced PC skills such as MS-Office suite ,computer and internet knowledgeable.

Project management software and tools knowledge a plus.

LanguagesBilingual preferred (English and Spanish)

Specific knowledgeKnowledge of customer service principles and practices a plus

Comfortable with Systems / Technology a must
Entry level to 1+ years experience in analysis and troubleshooting of workstation equipment.Entry level to 1+ years experience in management of Windows operating systems.Entry level to 1+ years experience working in computer technical supportEntry level to 1+ years experience with Amadeus-specific applications and subsystemsExperience with LAN technologies and protocol administration (TCP/IP preferred)Experience with Microsoft Active Directory management and administration.Excellent communication skills with non-technical personnel

The posting of vacancies and the treatment of applications are, in each Amadeus location, subject to national law and possible collective agreements with local staff representation. Internal Mobility policies vary from office to office, please check with your local HR representative the requirements and policy in place. E.g. a minimum time on position or Line Manager approval may be requested.