Business Process Delivery Analyst

Job description

Navitaire, a wholly owned Amadeus Company, delivers industry-leading technology services supporting growth, profitability and innovation to airlines and rail clients worldwide, including many of the world’s most successful airlines. Navitaire offers a full suite of proven solutions focused on revenue generation and streamlining costs in the areas of reservations, ancillary sales, loyalty, revenue management, revenue accounting and business intelligence. Each day, more than 500 employees based in five global offices develop, support and operate Navitaire solutions to help our clients continue to move the travel industry forward. 

Summary of the role

Develop product requirements and specifications for future software releases for applications managed by Navitaire Internal Products (NavIP) including Navitaire Time Entry (NaviTE), Navitaire Customer Invoicing (NCI), Microsoft Team Foundation Server (TFS), IT Service Management tools BMC Remedy and ServiceNow.

Main responsibilities

Develop and document requirements and product enhancement specifications     
Create high level designs, detailed requirements for configuration and core changes; Validate designs from end user point of view     
Develop functional test conditions and expected results based on requirements; perform user acceptance testing to validate requirements were met     
Participate as product expert, internal SME for supported applications     
Design and conduct train-the-trainer type sessions and assist with training courseware, as needed 

Requirements

Bachelors degree

Experience and understanding of IT service management is preferred, but not required

ITIL certification is a plus, but not required

Proficient in Microsoft office applications; experience using Microsoft's Team Foundation Server (TFS) a plus, but not required
Experience with service management applications (e.g. Remedy, ServiceNow) or time tracking tools recommended, but not required    

Experience and understanding of airline industry is a plus but not required.
Structured and clear written and verbal communication skills; able to listen to others' ideas; detail-oriented

The posting of vacancies and the treatment of applications are, in each Amadeus location, subject to national law and possible collective agreements with local staff representation. Internal Mobility policies vary from office to office, please check with your local HR representative the requirements and policy in place. E.g. a minimum time on position or Line Manager approval may be requested.