6 Month Internship: Customer Management Tooling

Job description

Join us and shape the future of travel

Shaping the future of travel has always been important to us at Amadeus. Today, with technology getting smarter by the minute, that future is more exciting than ever.

We work at the heart of the global travel industry. Amadeus offers you the opportunity to learn and grow and drive your own progression in an exciting and multicultural environment.

Our people are driven by a passion for 'Where next?' If you want to shape your career and the future of travel, Amadeus is the place for you.

6 Month Internship - Base Salary £22,000 per annum (pro-rated)

Amadeus handles a lot of real time, mission critical applications, with 24*7 traffic around the world.

One of these applications is Customer Management, which deals with everything related to a customer check-in and boarding on a flight, while interacting with other Amadeus applications.

Customer Management today :

· Hosts more than 80 airlines/handlers
· Handles about 4000 transactions per second, 24*7
· Handles about 800 million passengers annually
· Is set to expand even more from the middle of 2017!

Scope of this internship:

We have plenty of very complex modules and interactive flows and a suite of tools is needed to automate and minimise the time spent in real-time analysis & troubleshooting when issues are reported.

e.g. A big airline can transfer thousands of passengers each month, handle thousands of bags, submit thousands of messages to government authorities - and any of these flows could face a problem for a particular passenger.

Reactivity is the key!

The scope is to create a suite of tools for real time analysis and troubleshooting for some of our complex flows.

What to expect:

· The usage of the tools will be global, across all Amadeus development as well as frontline support offices for Customer Management ( London, Sydney, Nice, Miami, Boston, Dallas )

I.e. this won't just be a pretty prototype we get out once in a while :)

Rather a well-delivered product from you will be used every day, globally!

· Expect plenty of requirements, plenty of inputs, complex flows to grasp and expectations on delivery - essentially the proper real life work experience :)
· Feel free to use all your experience and research to choose a tooling language and architecture, or alternatively enhance the in-house suite.
· You will come away with an understanding of how to design a modular architecture, how to connect to a variety of platforms and interfaces, as well as how to keep usability & performance in mind in your design.
· You will deal with multiple people who work in different roles for Customer Management.

Requirements from delivered tools:

· The tools delivered need to be performant (did we mention real-time :0)), and usable by a vast number of people in parallel.
· Any information pulled out by the tools needs to be saveable and attachable for internal records.
· They should be easily deployable, modularized, maintainable & usable.

We are looking for an independent candidate, with an ability to grasp information very quickly, and an ability to design a well modularized, performant application.

Technical Skills:

Exposure to Python, Angular, SQL, PHP

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