2nd Level Supporter (f/m) at Traveltainment

Job description

Have you ever booked a trip on the internet? If so, there is a good possibility that you have already met us! Traveltainment  develops software solutions for the travel industry. As we are the leading provider of a global, multichannel capable sales platform for travel services, big international travel portals like Check24, holidaycheck.de, fti.de, expedia, ebookers.ch, thomascook.fr etc. as well as several thousand travel agencies rank among our customers. With our subsidiaries and further offices in Bochum, England, France, Spain, Switzerland and Poland the company has more than 400 employees. Traveltainment is a subsidiary of the Amadeus IT Group based in Madrid with about 12,000 employees.

Together with Amadeus we offer you the chance to work on international projects, to take over responsibility and to benefit from group-wide training possibilities.

Main responsibilities

·  You are expert contact for one of our Traveltainment products and you support an existing customer base in case of problems or errors
·  In-depth error analyses and research as well as the professional qualification of reported issues are a big part of your work
·  In addition to troubleshooting coordination you are responsible for problem-solving in cooperation with the colleagues of the specialist teams
·  By means of early involvement in new projects and product developments you are able to optimally express the requirements and views of the support team
·  You run internal training courses and workshops independently
·  With your commitment in a second field you contribute to the scalability of the teams within the department

Requirements

·  You have successfully completed your studies or a training with focus on tourism or IT
·  You have an affinity for IT and you are willing to gain knowledge about the tourism industry
·  Like no other you know how to deal with customers in a friendly and engaging way
·  You are patient when solving complex tasks and problems and you always keep your expert knowledge up-to-date
·  You have very good communication and expressive skills
·  Initial experiences with the Traveltainment products are a big plus
·  As we are an internationally operating company we expect very good knowledge of the German language and good knowledge of the English language

Is this you? Then you are exactly right for our company! Please send us your application indicating your desired salary and the earliest starting date via our online tool. If you have any questions, please do not hesitate to contact Ms. Anne Herriger. We are looking forward to hearing from you.

Contact

TravelTainment GmbH - Anne Herriger

Carlo-Schmid-Str. 12 - 52146 Würselen

Tel.: 02405/4484-0