Trainer (f/m)

Job description

Shaping the future of travel is important to us at Amadeus. Today, with technology getting smarter by the minute, that future is more exciting than ever.

Our business success relies on our people beingalways passionateabout what we do. We believe in aiming for excellence, taking responsibility, working together and putting our customers first.

We encourage you to be part of new and exciting projects andfor youto take the lead when it comes to your progression.

Since mobilityallowsyou and Amadeus to grow, we always look internally first when searching for candidate.

Summary of the role

Design, deliver and administrate standard as well as customized training courses, product coaching and consulting as well as other educational services on the use of the Amadeus System, Products and Solutions to clients, partners and other Amadeus sites, in particular in the DACH (Germany, Austria, Switzerland) region, using various channels and media to deliver in the most efficient and qualitative way. Constantly adjust training offerings to market demand and assure a value based range of educational services, providing Amadeus with upselling potentials and offering a curriculum path to our customers.

Provide high quality educational services to customers at the agreed level of expectations in order to secure the highest possible customer retention and loyalty, as well as the Amadeus commercial and strategic goals.

Main responsibilities

· Develop and author generic or client-specific support materials and training content. Create, update and develop course material and other relevant documentation. Design standardized and customized training sessions and courses according to customer and market needs. Develop educational concepts and proposals in close cooperation with Amadeus departments. Develop and design new educational modules to expand the Amadeus offering, to respond to increasing customer needs and to achieve revenue targets.
· Deliver educational services, product coaching and consulting through all existing distribution channels according to requirements and objectives. Deliver classroom and on-site-based training, virtual training, product coaching and consulting as well as customized educational services to travel agencies, any customer, internal Amadeus departments and Amadeus partners. Act as a consultant in educational questions and pre-sales processes.
· Manage pre and post course management activities (managing of course booking administration, classroom environment, customer certifications, customer questions, and course material). Analyse customer requirements submitted by Amadeus departments, and/or external customer in order to prepare offers and update and develop the content of courses and educational services. Contact new or existing clients to arrange training schedule and clarify requirements, and keep track of the customers' Amadeus functional and product awareness.
· Learn new products and enhancements thoroughly, test extensively, prepare documentation and carry out trainings and customer demos in order to ensure that the product is ready and acceptable for the market. Serve as a Subject Matter Expert in providing consultancy to customers, sales and other internal departments in Amadeus product and educational service matters. Use established evaluation processes to ensure the continuing relevance of training to customers needs, and customer satisfaction. Support the sales department with the value proposition of the courses and promotion so they can be sold to clients
· Set instructional objectives for courses and educational services. Select sequence and structure training sessions to achieve training objectives and provide a curriculum path to students. Collaborate and interact with customers and Amadeus departments in order to maintain and update competence and system knowledge.
· Conception, provision and implementation of product coaching and customer consulting for customers, partners and other Amadeus locations, especially those in the DACH region (Germany, Austria, Switzerland). The aim is to optimize the use of the Amadeus system, its products and solutions . If necessary, for example, during peak times or during periods of downtime, they support the support staff of the 1st and 2nd level support. Supporting questions from Amadeus and / or other Amadeus locations in accordance with the given support processes and tools and within the agreed service level targets, which were forwarded from other support Teams to this group.
· Conception and creation of e-Learning and support for projects in a national and international enviroment

Requirements

· Tourism and/or educational apprenticeship
· Several years of travel industry, Amadeus system, Training and/or educational experience
· strong Amadeus and travel industry background as well as high pedagogical skills
· Solid Amadeus product knowledge (Air, Car, Hotel, Ticketing, Touristik, Rail, Midoffice) / Industry and Business expertise
· very good experience in dealing with MS Office, Outlook, Adobe Captivate
· excellent communication skills, capable of interfacing with customers at all levels and comprehensive experience in client facing job roles
· English &German fluent

It is a fulltime position reporting to Simone Dirndorfer, Unit Manager Customer Service. It is to be filled asap. Please apply till June, 30 th 2017. The position is graded Global Grade 8.

The posting of vacancies and the treatment of applications are, in each Amadeus location, subject to national law and possible collective agreements with local staff representation. Internal Mobility policies vary from office to office, please check with your local HR representative the requirements and policy in place. E.g. a minimum time on position or Line Manager approval may be requested.

You are applying for the legal entityBad Homburg ACO.