Systems Engineer

Job description

Amadeus Airport IT Americas, Inc. is an air transport information technology solutions firm based in Orlando, Florida. Our comprehensive portfolio of solutions enable airports and airlines to better utilize and manage resources, enhance the passenger experience, reduce costs, and optimize revenue generation.

Our operational, passenger processing, intelligent display, and revenue management platforms deliver enterprise-class business intelligence solutions and are the most innovative in the air transport marketplace.

Amadeus Airport IT Americas, Inc. solutions are operational in 30 of the top 50 airports in North America, and as a testament to their scalability, these solutions are at home in another 100 airports and at 60 airlines worldwide.

Location: Austin, TX

I. Summary:

Reporting to the local Site Manager, the Systems Engineer manages all continuing Airport IT operations at airport site and supports installed systems including responsibility for ensuring the successful continued operation of all installed computer hardware and software, including PC’s, VCD’s, servers, high profile displays, networking, databases, and operating systems in a highly visible environment on a variety of systems. All duties as assigned and documented are expected to be completed. Ability to troubleshoot networking configuration of Cisco switches. Provide technical assistance to Austin-Bergstrom International Airport and its tenants as needed.

II. JobDuties:

· Implements Airport IT software and hardware solutions and ensures the successful continued operation of all installed computer hardware and software on a variety of systems throughout the airport. This includes and is not limited to:
· Establishes, modifies, implements and monitors systems and procedures to enhance timely and efficient workflow
· Manage system access (AD, Group Policy, User Accounts, etc..) and updates for all installed Amadeus Systems
· Update and maintain AODB System rules, account access, seasonal scheduling, resource allocation, etc..
· Monitor, maintain, and update IER Monitoring System (IMS) for AUS kiosks
· Ensuring all system backups of Amadeus Systems are performed and maintained'
· Perform daily system check (virtual) of all systems, servers, and interfaces in all three (3) ABIA Environments - DEV/TEST/PROD
· Coordinate and Perform Upgrades and UAT Testing for all installed Amadeus Systems (EASE/FIDS/ESB/AODB/CUSS) in all three (3) ABIA Environments -DEV/TEST/PROD
· Manage and configure Vmware Environment for all three (3) ABIA Environments to include but is not limited to:
· Image (VM) Management
· Storage Management
· Confers with company and airport project personnel to provide technical advice and resolve problems while ensuring that all problems are responded to or escalated within predefined time constraints.
· Monitors all systems daily to ensure continued 24/7 operation
· Develops and maintains technical and project documentation and coordinates all corrective and preventive maintenance, quarterly maintenance, and daily and out-of-hours work to ensure all support levels are maintained.
· Ensures efficient and effective delivery of support services to the client base and coordinates cross-team interactions to ensure service levels are maintained.
· Participates in support rotating schedule for 24/7 customer support.

III. Education:

Bachelor's degree (B. A.) from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

IV. Relevant Work Experience:

2-3 year related experience and/or training, or equivalent combination of education and experience

V. Business Understanding:

· Competency - To perform the job successfully, an individual should demonstrate the following competencies:
· Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.
· Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
· Customer Service - Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
· Interpersonal Skills - Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
· Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; responds well to questions.
· Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Able to read and interpret written information.
· Teamwork - Exhibits objectivity and openness to others' views; Gives and welcomes feedback.
· Leadership - Exhibits confidence in self and others; Accepts feedback from others; Gives appropriate recognition to others.
· Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
· Cost Consciousness - Works within approved budget; Conserves organizational resources.
· Diversity - Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
· Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
· Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values.
· Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
· Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles.
· Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives.
· Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Maintain a professional appearance.
· Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
· Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity.
· Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
· Adapt ability - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events.
· Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
· Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.
· Initiative - Volunteers readily; Undertakes self-development activities; Asks for and offers help when needed.
· Innovation - Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas.

VI. Skills and Requirements:

Computing:

· Knowledge of PC and Server operating systems
· Peripheral communication knowledge (serial and TCP/IP)
· Networking skills including but not limited to physical and logical LAN, WAN and Routing
· Knowledge of highly available designs for mission critical applications
· Experience with Virtual machine solutions including VMware Workstation, Player and ESX Server
· Machine duplication or imaging and remote installation technologies
· Understanding of application server technologies – ie. IIS, Tomcat, JBOSS
· General understanding of RDBMS installation configuration and administration
· Knowledge of travel industry standards – i.e. IATA, AEA, ATB
· Basic knowledge of Linux operating system and bash/Perl scripting
· Configure and troubleshoot networking VOIP phones

Languages:

· Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
· Ability to write reports, business correspondence, and procedure manuals.
· Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Specific Knowledge:

· Basic knowledge of Linux operating system and bash/Perl scripting
· Configure and troubleshoot networking configuration of Cisco switches
· Configure and troubleshoot networking VOIP phones

Physical Demands of the Role:

· The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
· Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· While performing the duties of this Job, the employee is regularly required to walk and talk or hear.
· The employee is frequently required to stand; sit and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
· The employee must frequently lift and/or move up to 50 pounds.
· Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
· This job requires the ability to work in disparate work environments which will include standing for multiple hours on concrete, tile and carpeted surfaces.
· Must have manual dexterity to perform job tasks.
· Ability to lift hardware in and out of shipping containers, racks and cabinets.
· Ability to walk long distances indoors and outdoors in various weather conditions, ranges can be from mild to extreme.

Work Environment:

· The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Disparate work environment consisting of working in office, lab areas, customer service counters, common rooms and hallways, communication rooms and closets.
· While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts.
· The noise level in the work environment is usually moderate.

Other:

· Must be able to pass Security clearance to work in a TSA secured environment
· Must have excellent communication skills
· Must have excellent organizational skills and pay great attention to details.
· Must be able to manage your time, and be able to work multiple issues at the same time.
· Must have the ability to work independently and with a team
· Must have valid driver’s license and possess a vehicle for service calls.
· Must be able to pass airport security screening and maintain an airport badge.
· Must be able to work a flexible shift which includes working day and night shifts, along with weekends and holidays

Mathematical Skills:

· Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry

Reasoning Ability:

· Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.