Security Data analyst - Customer support

Job description

Shaping the future of travel is important to us at Amadeus. Today, with technology getting smarter by the minute, that future is more exciting than ever.

Our business success relies on our people being always passionate about what we do. We believe in aiming for excellence, taking responsibility, working together and putting our customers first.

We encourage you to be part of new and exciting projects and for you to take the lead when it comes to your progression.

Since mobility allows you and Amadeus to grow, we always look internally first when searching for candidate.

Summary of the role
Provides data expertise necessary for customer product activations, data updates in production, operational support to implementations, data monitoring, investigations of IR/PTRs and solution findings through data correction, escalation & follow-up.

Main responsibilities

· Ensure correct & appropriate Data is received from Customers & Providers as defined by Service Level Agreement (SLA)
· Ensure total integrity of product-related Database according to products and customer segment
· Provide Quality Analysis , Quality Checks & monitoring on product Implementation project
· Become product expert on a specific area (Reservation, Ticketing,Fares or Security) to provide resolution on complex incidents escalated by the Service Management Center.

Requirements

Education: Bachelor Degree preferred

Relevant work experience: Minimum 3 years in the Service Management center or 3 years airline/ travel agency experience particularly on fare quote, reservation or ticketing.

Business understanding: Good understanding of airlines/ Global Distribution System (GDS) environment.

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