Project Manager-Technology and Digital Services

Job description

Navitaire, a wholly owned Amadeus Company, delivers industry-leading technology services supporting growth, profitability and innovation to airlines and rail clients worldwide, including many of the world’s most successful airlines. Navitaire offers a full suite of proven solutions focused on revenue generation and streamlining costs in the areas of reservations, ancillary sales, loyalty, revenue management, revenue accounting and business intelligence. Each day, more than 500 employees based in five global offices develop, support and operate Navitaire solutions to help our clients continue to move the travel industry forward.

Summary of the role

Project Manager is responsible to work with agile teams of technical and business domain experts to develop airline consumer facing websites, mobile apps or backend integration solutions that help our airline customers maximize the potential of their digital platforms. The Navitaire Professional Services organization provides customized technical and business solutions built specifically for our travel and transportation clients; these unique solutions are primarily custom extensions to Navitaire core products. Project manager may also be responsible for planning and managing strategic large-scale product development & Technology or infrastructure related projects internally within Navitaire, focused on testing and migrating applications to the Public or Private Cloud.

Main responsibilities

Serve as scrum master on multiple projects and facilitate scrum events on an operational level.
Track and manage project controls (risks, impediments and dependencies).
Monitory day to day issues from existing clients, create and maintain resolution paths and client satisfaction
Create and maintain business and operational metrics to ensure objectives are being met and report on resource allocation and quality;
Collaborate with Product Owner(s) to ensure the backlog is a groomed for the development team to execute against.
Create the project roadmap and manage the release train by identifying release milestones as per project roadmap
Create project forecasts( predict duration) by utilizing agile metrics(Ex: velocity) and adapt as actual velocity is identified and backlog is re-prioritized.
Influence and keep team focused on progress toward project goals & drive Continuous Improvement initiatives.
Track and report on User Story and Feature completion in accordance with Definition of Done.
Influence and keep team focused on progress toward project goals.
Effectively apply the Amadeus project management methodology and facilitate project standards.
Ensure that the project is managed to budget, schedule, scope and quality; that it delivers the benefits anticipated in the business case.
Work on multiple priorities and/or projects simultaneously without impact to quality of work.
Manage Cloud migration initiative across multiple applications and ensure global standards and processes are adhered.

Key deliverables expected:

Meeting Management : Steering Committee, Team Meetings (Daily Standup, Iteration Planning, Review, Retro)
Documentation : Project Management Plan including ,Schedule, Cost, and Scope, Project Status Reports, Risk / Issues/ Actions Repository, Project Closure Report
Prepare for engagement reviews and quality assurance procedures.
Minimize exposure and mitigate risk on project and exploit opportunities.
Communication with stakeholders both internal and external.
Project Accounting: progress reports, budget management and invoicing.

Requirements

• BA or BS or equivalent experience is required
• Minimum of2-3 years of experience as a Project Manager managing and implementing Customer-facing software projects in a software development environment with multi-function teams
• Microsoft Project, Visio, and all Office Tools
• Strong interpersonal skills including collaborating and team building
• Strong analytical, planning, and organizational skills with an ability to manage competing demand
• Strong knowledge and understanding of business needs with the ability to establish/maintain high level of customer trust and confidence
• Proven ability to lead software development projects and ensure objectives, goals, and commitments are met
• Excellent oral and written communications skills and experience interacting with both business and IT individuals at all levels including the executive level
• Solid understanding of software development life cycle models as well as proficient knowledge of both Agile and traditional project management principles and practices and the ability to blend them together in the right proportions to fit a project and business environment
• Experience overseeing multi-function project teams with at least 3-5 team members including Developers, Business Analysts, and QA Personnel
• Balanced business/technical background:
• Sufficient level of technical background to provide highly-credible leadership to development teams and to be able to accurately and objectively evaluate complex project risks and issues
• Ability to provide leadership to business analysts and collaborate with customers and develop strategies and solutions of high business value

Preferred Skills

• Prior experience with Scrum/Agile methodologies
• Collaborative Project Management tools such as Jira/Greenhopper, VSTS, Rally, VersionOne
• Airline or travel industry
• Strong Technical skills or understanding
• Demonstrated comfort in working with and leading both technical and non-technical personnel
• PMP Certification preferred

•CSM, PSM or SAFe Certification preferred
• Foreign language speaking abilities a plus
• Proven ability to work proactively and drive issues and deliverables to resolution, with attention to detail
• Strong written and oral communication skills

The posting of vacancies and the treatment of applications are, in each Amadeus location, subject to national law and possible collective agreements with local staff representation. Internal Mobility policies vary from office to office, please check with your local HR representative the requirements and policy in place. E.g. a minimum time on position or Line Manager approval may be requested.