Navitaire-Digital Solution Delivery Manager

Job description

Navitaire, a wholly owned Amadeus Company, delivers industry-leading technology services supporting growth, profitability and innovation to airlines and rail clients worldwide, including many of the world’s most successful airlines. Navitaire offers a full suite of proven solutions focused on revenue generation and streamlining costs in the areas of reservations, ancillary sales, loyalty, revenue management, revenue accounting and business intelligence. Each day, more than 500 employees based in five global offices develop, support and operate Navitaire solutions to help our clients continue to move the travel industry forward.

About Navitaire Digital Services:

Welcome to Navitaire Digital Services, where leading creative and tech-savvy people mix it up to push the boundaries of airline and rail digital retail innovation. We're a fast-moving, big-idea-dreaming, mishmash of designers, UX architects, technologists, delivery experts, and more, who, when brought together, create transformative digital passenger experiences for Navitaire’s airline and rail customers around the world.

About the Role:

Are you passionate about Agile delivery approaches and familiar with the intersection of Agile and contracted service delivery? Do you have proven experience effectively communicating with stakeholders, escalating impediments, managing risk, and driving relentless improvement?
The Digital Services team within Navitaire is looking for a clever, relationally savvy, and detail-oriented Delivery Manager who can interact and communicate with customers effectively, meet project timelines and budget constraints, and support scrum teams as a servant-leader with an Agile mindset and grit. Come join a technology team that is tackling some of the most exciting business challenges facing our airline customers as they live out their mission.

You’re excited about this role because you’ll…

•Work on mobile app, web app, and system integration projects with well-defined deadlines and deliverables based on an MVP, followed by subsequent iterations of the solution driven by customer feedback.
•Work with a delivery team using an iterative Agile methodology.
•Develop thriving relationships with key internal and external stakeholders and delivery team members to maximize effectiveness and ensure follow through.
•Engage with and manage delivery through a global network of digital delivery centers.
•Own project financials from estimation through continuous forecasting of revenue and margin.
•Travel up to 40% of your time to meet with customers around the world to support sales pursuits and participate in customer meetings as part of the delivery process.

Your Agile delivery team will thrive as you…

•Rely on Agile principles and Scrum practices to deliver with speed, quality, and creative improvements across the team.
•Plan and facilitate a cadence of delivery team ceremonies/events.
•Establish and communicate the calendars for delivery iterations and targeted release increments.
•Track the execution of features and capabilities through defined metrics.
•Manage risks and dependencies.
•Escalate and track impediments.
•Deliver consistent and credible communication to stakeholders and executive leadership about your project.
•Continually look for delivery process improvements within Navitaire Digital to improve customer service delivery effectiveness and customer satisfaction.

We want you on our team because…

•You have superior organizational and follow through skills.
•You demonstrate grit, clever problem-solving, honesty, team-based ambition, strong attention to detail, and high character.
•You have significant time management skills, the ability to adjust to multiple projects and the ability to learn customer’s products and services quickly.
•You are skilled at influencing and negotiating successful outcomes in both technical and business arenas.
•You make difficult and quick decisions daily without fear of failure.
•You have excellent presentation, verbal, and written communication skills.
•You have 3-5 years of experience in an Agile development environment as a Scrum Master, SAFe Release Train Engineer, or similar role.
•You can be effective in both co-located and virtual/distributed team environments.
•You understand a general understanding of eCommerce mobile/web apps, user experience design concepts, and system integration approaches.
•You have a bachelor’s degree in a relevant field and/or equivalent work experience.

Score bonus points with…

•Your Scrum Master, SAFe RTE, PMP, or PMI-ACP certification.
•Your proficiency with Azure DevOps project configuration, process templates, and Kanban boards.
•Your consulting services experience and/or master’s degree in business, technology, or another related field.
•Your 2 or more years of experience within the Airline IT industry.

If you have already achieved one or more of the above, fantastic! If not, we look forward to working with you in mastering new skills like these.

The posting of vacancies and the treatment of applications are, in each Amadeus location, subject to national law and possible collective agreements with local staff representation. Internal Mobility policies vary from office to office, please check with your local HR representative the requirements and policy in place. E.g. a minimum time on position or Line Manager approval may be requested.