Navitaire Digital Business Analyst / Agile Product Owner

Job description

Navitaire, a wholly owned Amadeus Company, delivers industry-leading technology services supporting growth, profitability and innovation to airlines and rail clients worldwide, including many of the world’s most successful airlines. Navitaire offers a full suite of proven solutions focused on revenue generation and streamlining costs in the areas of reservations, ancillary sales, loyalty, revenue management, revenue accounting and business intelligence. Each day, more than 500 employees based in five global offices develop, support and operate Navitaire solutions to help our clients continue to move the travel industry forward.

About Navitaire Digital Services:

Welcome to Navitaire Digital Services, where the best in creative and technology mix it up to push the boundaries of airline and rail digital retail innovation. We're a fast-moving, big-idea-dreaming, mishmash of designers, UX architects, technologists, delivery experts, and more, who, when brought together, create transformative digital passenger experiences for Navitaire’s airline and rail customers around the world.

About the Role:

Do you want a chance to accelerate a company’s growth? Are you driven to understand and serve others, unwilling to see your team fail, and excited by complex problems? The Digital Services team within Navitaire is looking for a clever, relationally savvy, and highly analytical Digital Business Analyst / Agile Product Owner who can interact and communicate with customers effectively, meet project timelines within cost budget, and leads scrum teams with an Agile mindset and grit. Come join a technology team that is tackling some of the most exciting business challenges facing our airline customers as they live out their mission.

You’re excited about this role because you’ll…

•Work on mobile app, web app, and data integration projects with well-defined deadlines and deliverables based on an MVP, followed by subsequent iterations of the solution driven by customer feedback.
•Be responsible for clear and consistent communication on project updates and impacts to project management, as well as customer management.
•Develop thriving relationships with key business partners and team members to maximize effectiveness and ensure follow through.
•Act as an ambassador and key customer contact for your project(s).
•Identify opportunities and best practices for effective solutions with customer and customer’s partners.
•Represent the project vision of customer in a prioritized and inspiring backlog of user stories for your project Scrum team.
•Work in a development team using Agile methodology.
•Travel up to 40% of your time to meet with customers around the world to support sales pursuits and participate in customer meetings as part of the delivery process.

Your Scrum team will thrive as you…

•Rely on Agile principles and Scrum practices to deliver speed, quality, and creative improvements across the team.
•Leverage feedback from key stakeholders and project leadership to solidify user stories into well-defined vertical slices that always focus on real business needs.
•Collaborate with the team and technical leads to decompose stories into development tasks and targets.
•Identify and remove project risks and roadblocks that would otherwise jeopardize successful product releases.
•Deliver consistent and credible communication to stakeholders and executive leadership about your project.
•Continually look for delivery process improvements within Navitaire Digital to improve customer service delivery effectiveness and customer satisfaction

We want you on our team because…

•You can lead scoping efforts for new customer engagements while building trust-based relationships with new and existing customers.
•You have the ability to work 1:1 with customers, including on-site at customer locations, to assist in the envisioning, designing, and drafting of software solutions.
•You are skilled at influencing and negotiating successful outcomes in both technical and business arenas.
•You have superior organizational and follow through skills
•You have significant time management skills, the ability to adjust to multiple projects and the ability to learn customer’s products and services quickly.
•You demonstrate tenacity, clever problem-solving, honesty, team-based ambition, strong attention to detail, and high character.
•You are able to learn new technologies and deploy end to end solutions quickly and iteratively.
•You are an innovative and organized servant leader who enjoys mentoring others.
•You make difficult and quick decisions on a daily basis without fear of failure.
•You have excellent presentation, verbal, and written communication skills.
•You have 3-5 years of experience in an Agile development environment as a Business Analyst/Product Owner.
•You can be effective in a virtual team environment.
•You understand mobile apps, websites, data analysis, and user experience.
•You have a Bachelor’s degree in a relevant field and/or equivalent work experience.

Score bonus points with…

•Your Product Owner, Product Manager, and/or Scrum Master certification.
•Your proficiency with Azure DevOps Agile backlog management tool.
•Your management consulting experience and/or master’s degree in business, technology, or another related field.
•Your 2 or more years of experience with Navitaire’s New Skies reservation system product line.

If you have already achieved one or more of the above, fantastic! If not, we look forward to working with you in mastering new skills like these.

The posting of vacancies and the treatment of applications are, in each Amadeus location, subject to national law and possible collective agreements with local staff representation. Internal Mobility policies vary from office to office, please check with your local HR representative the requirements and policy in place. E.g. a minimum time on position or Line Manager approval may be requested.