Navitaire-Business Analyst-Client Support and Implementations, Revenue Accounting

Job description

Navitaire, a wholly owned Amadeus Company, delivers industry-leading technology services supporting growth, profitability and innovation to airlines and rail clients worldwide, including many of the world’s most successful airlines. Navitaire offers a full suite of proven solutions focused on revenue generation and streamlining costs in the areas of reservations, ancillary sales, loyalty, revenue management, revenue accounting and business intelligence. Each day, more than 500 employees based in five global offices develop, support and operate Navitaire solutions to help our clients continue to move the travel industry forward.

Summary of the role

The Business Analyst for Client Support and Implementations (Revenue Accounting) will focus on supporting live and implementing Navitaire Revenue Accounting customers. This role is client focused and will include duties that range from leading product and add-on-product implementation projects (including training) managing client support cases, to managing client relationships. The role will involve working closely with a variety of customers to help them learn and understand how the Revenue Accounting product works as well as striving to understand how the Revenue Accounting product can help customers more efficiently run their business. The Business Analyst for Client Support will identify value-add software changes and will work closely with other team members to aid in bringing those changes into the product.

Main responsibilities

Act as primary client functional support contact for revenue accounting customers.
Build, maintain, and foster current and implementing client relationships.
Support customers during software conversion, upgrade, or implementation projects.
Work with product manager, product owner, and other key internal stakeholders to bring value add software improvements forward.
Travel to industry meetings, client sites, or other Navitaire sites as needed (up to 20%).

Requirements

Bachelor's Degree
Minimum of 2years of airline IT experience

Understanding of accounting solutions is preferred.

The posting of vacancies and the treatment of applications are, in each Amadeus location, subject to national law and possible collective agreements with local staff representation. Internal Mobility policies vary from office to office, please check with your local HR representative the requirements and policy in place. E.g. a minimum time on position or Line Manager approval may be requested.