Expires soon Amadeus Group

IT Solutions Manager

  • Dallas (Dallas)

Job description

If you could change one thing about travel, what would it be? At Amadeus, you can make that happen!

Travel makes the world a better place and we are fully dedicated to improving it and making it even more rewarding. We are one of the world’s top 15 software companies: we provide technology solutions and services within the travel industry.

Do you have ideas on how to improve travel for everyone? Do you find the idea of working in a diverse, multicultural environment exciting? Are you ready to make an impact across the world? Great, then join us! Let’s shape the future of travel together. #shapethefutureoftravel@Amadeus

I. Summary of the role

Be the Airlines Solutions entry point for customers based in the Americas region, providing specialist knowledge and expertise on Amadeus solutions and products related to IT (Altea), services & digital.

Help Account Management identify and prioritize business opportunities.

Contribute to customer satisfaction, retention and upsell of products and services by being responsive to customer needs and proactively proposing solutions relevant to the customers´ business.

Key member of the extended account team (EAT) to ensure the right level of service to customers.

II. Main Responsibilities

Visions & Strategy

- Understand the Amadeus strategy and vision and apply it to solution management.

- Understand customer business drivers, strategy, challenges, and decision processes to propose adapted IT & digital solutions.

- Assist Account Management in defining the Account Development Plans (ADP).

Customer Management

- Help Account management in improving customer satisfaction

- Develop existing relationships with both IT and Business executives at the appropriate functional level to reinforce and sustain strategic partnership with customers.

- Support Airlines Sales and local Account Managers in the promotion and sale of Solutions to airline customers.

- Attend Business review and regular meetings with customer

- Deliver product-related presentations including Product Roadmap and product demonstrations

- Ensure that delivered solution or service to customer corresponds to what has been defined in the contract

- Propose regular Solution Assessment Adoption workshops (product health checks)

- Lead/Chair Product Bi-laterals meetings

Business Development

- Assist Product Marketing in identifying new product opportunities and gathering competitive information

- Analyze customer products and service requirements, propose improvements, contribute to the Account Development Plan for product and services, and monitor Plan execution.

- Identify up-sell opportunities during the on-going delivery of IT services and ensure the proposal to meet airline requirements

- support response to RFPs/RFIs

- Assist the customer in formalizing any specific functional requirements, initiate the Change Proposal (CP) process and ensure the customer requirements are understood, obtain sizing in due time, and build commercial proposal

Internal Communication

- Ensure and facilitate high degree of interaction with Product Management and Product Definition

- Assist the IT Delivery Manager in Product implementation and bespoke development monitoring

-Actively share account information within the EAT and with other stakeholders

Resources & Skills Development

- Stay up-to-date with product evolutions, Portfolio expansion, Service catalog to advise customer on new functionalities, solutions and Service offering

- Adopt and implement the Account Management vision and strategy through the MBO process

III. Requirements

Education : Masters degree (preferably in Business Administration and/or Sales & Marketing or computer Science)

Relevant work experience:

Minimum 4 years experience of Amadeus IT product range / product strategy or broad experience on a large Altea migration program, or equivalent competition products/program or 4 years experience within an airline dealing with PSS related and/or digital & shopping products and solutions.

Minimum 3 years of experience in client facing job roles.

Business understanding :

Functional expertise on Altea product offering, knowledge on e-Commerce, fares and pricing and payment product offering and / or knowledge of equivalent competitors´ products.

Good knowledge on IT technical solutions and Amadeus technical architecture is a plus.

Skills :

Specific knowledge : Altéa PSS & related IT & digital Solutions

Any duplication and display of partial or full content of our job advertisement on any support, such as brochures, websites, mail, emails, this list is not exhaustive, is strictly forbidden without prior formal Amadeus’ authorisation.

Recruitment agencies: Amadeus does not accept agency resumes. Please do not forward resumes to our jobs alias, Amadeus employees or any other company location. Amadeus is not responsible for any fees related to unsolicited resumes.

Amadeus strives to achieve outstanding results through a diverseworkforce. Our employees represent over 123 nationalities. We welcomeand embrace individual differences to bring out the brilliance inourselves, our customers and each other. We are proud to be an equalopportunity employer.

Make every future a success.
  • Job directory
  • Business directory