Offers “Amadeus Group”

Expires soon Amadeus Group

IT Security Data Analyst

  • Manila (Capital District)
  • IT development

Job description

If you could change one thing about travel, what would it be? At Amadeus, you can make that happen!

Travel makes the world a better place and we are fully dedicated to improving it and making it even more rewarding. We are one of the world’s top 15 software companies: we provide technology solutions and services within the travel industry.

Do you have ideas on how to improve travel for everyone? Do you find the idea of working in a diverse, multicultural environment exciting? Are you ready to make an impact across the world? Great, then join us! Let’s shape the future of travel together. #shapethefutureoftravel@Amadeus

Summary of the role

The Security and Access Management team are providing massive implementation and access management services for internal and external customers who use Amadeus Solutions. We also provide troubleshooting support on security related matters, investigating and resolving more complex Incidents, Service Requests, Amadeus Global Operations liaison and handling phone calls. The incumbent serves as a functional and technical engineer able to handle service request and incidents at his level of escalating to other 3rd level group, if required. The role’s main responsibility is to provide high quality specialized functional and technical services with the objective of ensuring our clients have the right accesses according to their job responsibilities following internal company policies and therefore, being the main contributor to customer loyalty.

Main responsibilities

· Implement security activation/ access management requests coming from internal and external customers.
· Provide Quality Analysis, Quality Checks & monitoring on product Implementation projects related to security for travel agencies, airlines or any other Amadeus customer
· Respond to Amadeus customers’ questions concerning Amadeus Securiy Solutions (functionality, application, interactions between different solution components, etc.) to ensure highest customer satisfaction.
· Coordinate investigation of serious and critical problems with expert groups with the objective of achieving fastest possible restoration of service.
· Provide Account Management services to key accounts to ensure their incidents have continuous follow up until resolution, handle on demand escalations, and conduct customer meetings to keep customer up to date on their incidents and proactive measurements taken.
· Activate on-call for escalation of serious and critical problems outside of normal working hours.
· Escalate the resolution of appropriate issues to 3rd level groups.

· Build and develop a professional and productive working relationship with Global Operations and Research & Development 3rd level resolver groups, Account Managers, Product Managers, Implementation, Global operations and Research & Development 3rd level resolver groups within Amadeus; or external service providers to meet customer expectations regarding the resolution of issues / service requests. Provide Amadeus’ customers with updates on the status of critical problems in order to keep them informed on the progress
· Develop a detailed functional knowledge of specific applications plus a broad knowledge of system architecture, processing and system assumptions. Maintain an up to date knowledge of operational standards, help desk methodologies, technical trends and innovations in the industry.
· Analyze existing Knowledge Solutions to known problems and suggest improvements as necessary. Create missing solutions in order to facilitate knowledge transfer.

Requirements

· Must have a Bachelor`s Degree in IT or computer science or equivalent.
· Certification on IT Systems, ITIL Foundations Certification an advantage.
· Strong background as IT/Technical Support.
· Good understanding of the Tourism and Travel Business and Amadeus. Understanding of the business impact to clients of incidents.
· Excellent English verbal and written communication skills with a demonstrated problem-solving ability.
· General knowledge of Amadeus fundamentals: history, business, offer, strategy, technology and organization.
· Working knowledge of Amadeus solutions will be an advantage.

The posting of vacancies and the treatment of applications are, in each Amadeus location, subject to national law and possible collective agreements with local staff representation. Internal Mobility policies vary from office to office, please check with your local HR representative the requirements and policy in place. E.g. a minimum time on position or Line Manager approval may be requested.

Amadeus is proud to be a diverse and inclusive employer, embracing equality of opportunity, fairness, respect and dignity for all its employees. We at Amadeus treat all employees equally regardless of gender, gender identity, sexual orientation, ethnic or national origin, culture, belief, disability or age and we see this diversity as a strong asset in today’s complex, global, and interconnected world.

Our diversity commitment: equality, diversity and inclusion are part of who we are. We’re committed to equal opportunities and treatment regardless of age, ethnicity, gender, beliefs, sexual orientation or disability.

Our diversity commitment: equality, diversity and inclusion are part of who we are. We’re committed to equal opportunities and treatment regardless of age, ethnicity, gender, beliefs, sexual orientation or disability.