Integration Consulting Specialist - Instant Search

Job description

Join us and shape the future of travel

Shaping the future of travel has always been important to us at Amadeus. Today, with technology getting smarter by the minute, that future is more exciting than ever.

We work at the heart of the global travel industry. Amadeus offers you the opportunity to learn and grow and drive your own progression in an exciting and multicultural environment.

Our people are driven by a passion for 'Where next?' If you want to shape your career and the future of travel, Amadeus is the place for you.

Purpose of the role

Provide functional and technical expertise to customers using the Instant Search suite of products. This position requires an in-depth knowledge of all aspects of the Amadeus Instant Search products and associated tools. It serves as functional/technical consultant to new or existing customers integrating Instant Search products within their systems. Responsibilities include: providing pre-sales support, performing requirements analysis, managing implementations and providing assistance to software developers. The position also requires to provide in-depth development consulting in Instant Search products to the customers.

Main responsibilities

Customer implementation

· Manage, track and follow-up assigned customer projects from project kick-off through project sign-off
· Create access to the development environment and co-ordinate specialized customer test requirements
· Validate customer implementation is in line with Amadeus recommendations
· Follow the customer through their launch in Production and Sign-off the project

Ensure high quality of service

· Verify of customer workflow and use-cases
· Check and manage customers' expectations in terms of Quality of Service, traffic estimates and anticipate potential issues
· Coordination with the R&D and Operations teams
· Verify traffic estimates and cascade impact on Amadeus partners
· Analyze and endorse Functional Specifications for Instant Search Products

Consultancy

· Conduct workshops at Amadeus and customers' premises
· Analyze existing customer systems
· Identify customer specific needs and requirements
· Recommend solutions making best use of Amadeus Search systems/products
· Provide functional expertise/support before, during and after implementation
· Provide Support to junior colleagues

Sales / pre-sales support

· Provide functional expertise to Account Managers, Sales Engineers, ACO sales team
· Contribute to the preparation of RFP or pre-sales efforts
· Act as internal escalation point for the department on support issues

Production support & others

· Contribute to the maintenance of internal documentation and support tools
· Maintain corresponding records (IR/PTR, WO and CR) in Win@proach and coach junior colleagues
· Act in accordance with ISO standards – participate in audits (internal and external)
· Contribute to regular team/department meetings

Requirements

· University Degree in Computer Science or related field
· Minimum 3 years’ experience in business analysis or product support in travel-related industry (fares, availability management, GDS knowledge, general travel industry knowledge and IT related knowledge)
· Knowledge of multinational environments and IT industry trends
· Experienced with Windows, MS Office applications and internet technologies and adept at learning different software application tools
· Understanding of Web Services concepts, XML and programming tools
· Familiarity with computer programming languages such as C, JAVA is a plus. Network and protocols knowledge is a plus
· English: excellent written and oral
· Local language is a plus (Thai, French)
· Good understanding of the travel industry and GDS-related travel products
· Strong knowledge of travel industry together with travel agency operations, and entails a high degree of interaction with both internal departments and external customers

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