Integration Consulting Specialist

Job description

If you could change one thing about travel, what would it be? At Amadeus, you can make that happen!

Travel makes the world a better place and we are fully dedicated to improving it and making it even more rewarding. We are one of the world’s top 15 software companies: we provide technology solutions and services within the travel industry.

Do you have ideas on how to improve travel for everyone? Do you find the idea of working in a diverse, multicultural environment exciting? Are you ready to make an impact across the world? Great, then join us! Let’s shape the future of travel together. #shapethefutureoftravel@Amadeus

I. Purpose

Manage projects/product implementation for new or existing customers (i.e.Airlines) according to the Commercial priority. Focus on Americas' customers and Western Europe customers.
Provide support to customers in the most complex cases of Amadeus products or solutions integration.
Foster a 'customer first' attitude and deliver superior customer accompaniment while efficiently resolving any complex functional and technical issues arising during the Project.
Take end to end responsibility.

II. Responsibilities

Pre-sales:

· Support autonomously sales organization for integration matters in the most complex cases: analyze customer business flows and propose integration solutions to cope with customer requests. Support Junior colleagues in this task when needed

Post-implementation support:

· Provide post-implementation support to customers during 1 month (after product/project has been launched).


Assistance & consulting:

· Provide advice/consulting to customers for their integration activities between Amadeus systems and customer systems.
· Project Management for the whole project, provide formal integration status, Minutes, PMPs, etc.
· Provide functional support and problem resolution within the overall integration projects (i.e. New GDS implementation, New NDC implementations, Ancillary, Fare family, Airline Ticket Changer, etc).
· Helping and internal training to new Integration Consultants.
· Establish, manage and support the product/solution integration activities during the implementation project.
· Perform final sign-off/ certification prior to implementation in production.

Post integration & Post implementation Consultancy:

· Ensure product high level adoption by the customers in providing appropriate assistance on the daily activities.
· Fully autonomously and for the most complex cases, identify and prioritize critical issues, problems and root causes.

Interfaces:

· Internal interfaces with Sales and Account managers, Product Management, Product definition, Development, ADP.
· External interfaces Customers and providers: Airlines, OLTAs, Traditional Travel agencies, 3rd parties.


Process Improvement:

· Propose & follow-up Internal processes improvement.
· Identify & recommend internal tools/techniques for further process automation.
· Recommend process, product and/or service improvements based on understanding and anticipation of internal and external business challenges.
· Autonomously solves unique and complex problems that have broad impact in the business.
· Provides guidance to junior Integration Consultants on a daily basis.

General performance indicators measurements evaluating the performance:

· Customer satisfaction surveys (handled in Central).
· Performance results number of Implementations/consultancy missions.
· Contribution to the revenue generation.

III. Qualifications/Experience

Education:

· IT University degree (4 to 5 years) or equivalent qualification
· 4 to 8 years in relevant work experience

Relevant work experience:

· 2 to 5 years experience as Integration Consultant, Implementer, Product definition, Product Manager or equivalent position.
· At least 2 years experience in GDS implementation, NDC implementation, Fares filing, Merchandising products, Airline Ticket Changer.
· Good understanding/experience of large system integration projects and challenges.

Business Understanding:

· General knowledge of Amadeus fundamental business, history, offer, strategy, technology and organization.
· Extensive knowledge of Travel technology and industry practices, especially in Airlines.

IV. Skills and Requirements

Computing:

· Advanced PC skills. Microsoft office suite. Ability to adapt to Amadeus internal tools and technical environments.
· Comply with established processes and procedures, to ensure integrity and ensure formal sign off and documentation of successful integration.
· Project Management skills.

Languages:

· English- fluent Listening/Reading: can understand and communicate with ease.
· Can summarize information from different spoken and written sources.
· Spanish- is a plus

Specific Knowledge:

· Excellent Communication & interpersonal skills (focus on Customer Service, customer empathy, listening & teaching skills)
· Travel industry background.
· Excellent knowledge of Amadeus Central products.
· Knowledge on TTY messages, Edifact messages, XML messages.
· Fares knowledge: be able to help Airlines on their Fare filing for Fare family, Ancillary, Airline Ticket Changer, etc.
· Project Management skills.
· Responsible for initiatives and works autonomously.
· Experience in NDC (New distribution Capabilities) is a plus

Other:

· Multicultural approach
· Accountability and pro-activity
· Analytical and conceptual thinking
· Able to understand complex and abstract topics, including technical discussions mainly Airline-related.
· Ability to exchange knowledge, information, skills and adapt to different audiences.
· Ability to cooperate in one or several groups of work and bring efficient contribution.

Any duplication and display of partial or full content of our job advertisement on any support, such as brochures, websites, mail, emails, this list is not exhaustive, is strictly forbidden without prior formal Amadeus’ authorisation.

Recruitment agencies: Amadeus does not accept agency resumes. Please do not forward resumes to our jobs alias, Amadeus employees or any other company location. Amadeus is not responsible for any fees related to unsolicited resumes.

Amadeus strives to achieve outstanding results through a diverseworkforce. Our employees represent over 123 nationalities. We welcomeand embrace individual differences to bring out the brilliance inourselves, our customers and each other. We are proud to be an equalopportunity employer.