Field Engineer (Subcontracted)

Job description

Shaping the future of travel is important to us at Amadeus. Today, with technology getting smarter by the minute, that future is more exciting than ever.

Our business success relies on our people being always passionate about what we do. We believe in aiming for excellence, taking responsibility, working together and putting our customers first.

We encourage you to be part of new and exciting projects and for you to take the lead when it comes to your progression.

Since mobility allows you and Amadeus to grow, we always look internally first when searching for candidate.

Amadeus Airport IT Americas, Inc. is an air transport information technology solutions firm based in Orlando, Florida. Our comprehensive portfolio of solutions enable airports and airlines to better utilize and manage resources, enhance the passenger experience, reduce costs, and optimize revenue generation.

Our operational, passenger processing, intelligent display, and revenue management platforms deliver enterprise-class business intelligence solutions and are the most innovative in the air transport marketplace.

Amadeus Airport IT Americas, Inc. solutions are operational in 30 of the top 50 airports in North America, and as a testament to their scalability, these solutions are at home in another 100 airports and at 60 airlines worldwide.

Summary:

This subcontracted position willreport to the local Site Manager, the Field Engineer manages all continuing Airport IT operations at airport site and supports installed systems including responsibility for ensuring the successful continued operation of all installed computer hardware and software, including PC’s, DVC’s, servers, high profile displays, networking, databases, and operating systems in a highly visible environment on a variety of systems. All duties as assigned and documented are expected to be completed. This position is located in Fort Lauderdale, FL.

Job Duties

· Implements Airport IT software and hardware solutions and ensures the successful continued operation of all installed computer hardware and software on a variety of systems throughout the airport. This includes and is not limited to:
· Establishes, modifies, implements and monitors systems and procedures to enhance timely and efficient workflow
· Develops and maintains technical and project documentation
· Confers with company and airport project personnel to provide technical advice and resolve problems while ensuring that all problems are responded to or escalated within predefined time constraints.
· Monitors all systems daily to ensure continued 24/7 operation
· Develops and maintains technical and project documentation and coordinates all corrective and preventive maintenance, quarterly maintenance, and daily and out-of-hours work to ensure all support levels are maintained.
· Ensures efficient and effective delivery of support services to the client base and coordinates cross-team interactions to ensure service levels are maintained.
· Participates in support rotating schedule for 24/7 customer support.

Qualifications/Experience

· Education: Bachelor's degree (B. A.) from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
· Relevant work experience: 2-3 year related experience and/or training, or equivalent combination of education and experience
· Knowledge of PC and Server operating systems
· Peripheral communication knowledge (serial and TCP/IP)
· Networking skills including but not limited to physical and logical LAN, WAN and Routing
· Knowledge of highly available designs for mission critical applications
· Experience with Virtual machine solutions including VMware Workstation, Player and ESX Server
· Machine duplication or imaging and remote installation technologies
· Understanding of application server technologies – ie. IIS, Tomcat, JBOSS
· General understanding of RDBMS installation configuration and administration
· Knowledge of travel industry standards – i.e. IATA, AEA, ATB

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