Customer Implementation Analyst

Job description

Join us and shape the future of travel

Shaping the future of travel has always been important to us at Amadeus. Today, with technology getting smarter by the minute, that future is more exciting than ever.

We work at the heart of the global travel industry. Amadeus offers you the opportunity to learn and grow and drive your own progression in an exciting and multicultural environment.

Our people are driven by a passion for 'Where next?' If you want to shape your career and the future of travel, Amadeus is the place for you.

Summary of the role

Execute plans for Customer implementations of specific Amadeus' Distribution & Markets products in accordance with agreed commercial priorities; provide related pre- and post-sales support; contribute to the provision of professional implementation services as contracted by the customer.

Pre-implementation Analysis

· Analyse customer systems and specific customer data/functional/technical implementation requirements
· Identify specific actions necessary to integrate Amadeus products/services

Product Implementation & Coordination

· Establish, track and follow-up on individual customer implementation plans
· Initiate and track work orders and change requests
· Perform testing with customer and or 3rd Party Provider
· Perform validation/Sign-off prior to implementation into production
· Interface: Customers/PM/DEV/BU's/Acc.Mgt/Mkt Mgt

Post-Sales Support

· Provide functional expertise and support during and after customer implementations
· Follow-up on and help drive the resolution of production problems arising (or as a result of) the implementation process

Consultancy

· Provide customer-side functional or integration expertise
· Recommend solutions/undertake customer training or consultancy for best use of the Amadeus system/products

Implementation Product Procedure Ownership

· Own, define and follow-up on assigned products to ensure procedures are maintained and kept up to date
· Identify improvement opportunities for the implementation process
· Ensure integrity of documentation within shared repositories

Requirements

· Bachelor degree in Computer Science, Business Administration or MBA preferred
· Minimum 3-year experience in a travel related industry or airline experience
· Knowledge of basic fare structure and ATPCO filing is preferred
· Knowledge of multinational environments and IT industry trends
· English: Excellent written and oral
· Sound working knowledge of Amadeus Distribution and Airline IT products
· Customer focused, detail oriented, analytical, accountable, problem solver, communicator, team player, collaborative

Any duplication and display of partial or full content of our job advertisement on any support, such as brochures, websites, mail, emails, this list is not exhaustive, is strictly forbidden without prior formal Amadeus’ authorisation.

Recruitment agencies:Amadeus does not accept agency resumes. Please do not forward resumes to our jobs alias, Amadeus employees or any other company location. Amadeus is not responsible for any fees related to unsolicited resumes.