Business Analyst - Departure Control System

Job description

Business Analyst – Departure Control System

Amadeus Job Title: Product Definition Analyst

Company: Amadeus

Location: London, Heathrow Airport

Salary: Competitive

Closing date: 17 July 2019

Additional Benefits: 28 days holiday, pension, healthcare, bonus, discount schemes, free car parking, amongst others

About You

We’re looking for a talented Business Analyst like you who shares our passion for creating innovative technology. You’ll be motivated to work with our airline customers to understand their business needs and to propose corresponding solutions and evolution to our Departure Control System (DCS) product to address these. You’ll want to join a global company that’s an industry leader and one that positively supports your career growth, developing you both personally & professionally.

About the Team and the Role

You will join the team that develops and maintains the software that handles the complex logic to manage the complete life cycle of flight objects in our Altea Customer Management product including flight related disruption. (e.g. hurricane, snowfall or pilot strikes, delays etc). The teams responsibility also includes developing evolutions to our Optimized Passenger Recovery – OPR product, which is an automated solution to manage large-scale disruptions.

The team is composed of Business Analysts, Software Developers, and Quality Engineers. Within Amadeus, you will work closely with teams across multiple sites (London, Nice, Bangalore, Sydney, Boston) to name a few.

What you’ll be doing

You will work in close collaboration with Developers and Quality Analyst’s during the different phases of a project, using either a Waterfall or Agile (Scrum) approach depending on the profile of the client and the project.

As a Business Analyst, you will also frequently interact with Product Managers, as well as directly with customers (airlines and airport ground handlers) at different stages of the projects:

• In the scoping and requirement phase

• During demonstrations of the functionality delivered

• In the context of customer support during cutover/migration to our system, which gives a unique insight on how the system is used day to day by end users

You’ll have the following skills & experiences:

· An understanding of what it takes to design, build and operate a large scale, complex system that has to operate flawlessly 24x7, 365 days per year
· Able to show that you strive for excellence, take responsibility and to put our customers first
· Excellent interpersonal skills – you will work with other operations and development teams on a daily basis
· Capability to synthetize thoughts and flows (e.g. UML modelling etc.)

It’ll be a bonus if you have:

· Travel IT industry experience
· Amadeus product knowledge

Who we are:

We are a recognized Top UK Employer for 2019 and the number one software provider for the travel industry. Our solutions connecttravelers tothe journeys they want through travel agents, search engines, tour operators, airlines, airports, hotels, cars and railways.We are 17,000 professionals from over 140 different nationalities with a global mindset and a local presence, wherever our customers need us. We help connect over 1.5 billion people a year to local travel providers in over 190 countries’. Every second, our softwareprocesses 75,000+ transactions and boards 40 airline passengers.

Travel powers societal progress. The technology Amadeus creates powers travel. Join us and help us to shape the future of travel.

Our diversity commitment: equality, diversity and inclusion are part of who we are. We’re committed to equal opportunities and treatment regardless of age, ethnicity, gender, beliefs, sexual orientation or disability.