Benefits Administrator

Job description

Shaping the future of travel is important to us at Amadeus. Today, with technology getting smarter by the minute, that future is more exciting than ever.

Our business success relies on our people being always passionate about what we do. We believe in aiming for excellence, taking responsibility, working together and putting our customers first.

We encourage you to be part of new and exciting projects and for you to take the lead when it comes to your progression.

Since mobility allows you and Amadeus to grow, we always look internally first when searching for candidate.

I. Summary of the role

This position is responsible for developing the smooth delivery and operation of the following employee benefits:

· Medical
· Vision
· Employee & Dependent Life
· Prescription Drug
· AD&D
· Short and Long-Term Disability
· Mental Health/ EAP
· Long-Term Care
· Flexible spending and health savings accounts
· Dental
· Ancillary Plans
· Defined Benefit and Defined Contribution Plans
· Wellness Program

This position provides these benefits to approximately 2,100 employees in the 5 Amadeus North America entities:

· Amadeus North America, Inc.
· Amadeus Hospitality Americas, Inc.
· Amadeus Canada
· Amadeus Airport IT Americas, Inc..
· Amadeus Global Operations Americas, Inc.

The purpose of this position is to provide excellent customer service with benefits support and advisement to employees and internal/external business partners. This individual ensures accurate enrollment into the SAP and other internal administration tools; supports compliance with all applicable local, state and federal regulations. This individual all supports People & Culture, Sr. Benefits Administrator, Manager Benefits and internal/external partners with administration and inquiries related to health and retirement plans. Partners with People & Culture, management, and Payroll teams to provide accurate and timely service to all colleagues.

II. Main responsibilities

Administration : Responsible for, and assures the smooth operation of the day-to-day administration of all benefit programs.

· Provide in-person education and advisement to employees on benefit plan offerings
· Assist and supports employees through benefit enrollment process
· Acts as liaison between employees, payroll and vendors to troubleshoot and support resolution of employee complaints, issues, concerns and escalate to management when appropriate
· Respond timely to resolve/triage all email inquiries through .
· Processes payroll deductions and adjustments related to benefit premiums/contributions
· Administers and processes qualifying life events
· Communicates and administers the removal of overage dependants from the benefit plans
· Assist employees with claim and plan inquiries
· Process EOI and LTC enrollment forms
· Process COBRA event notices for qualified beneficiaries
· Provides reporting on the Employee Recognition Program and facilitates anniversary date changes with the vendor
· Completes carrier error and discrepancy reports
· Provide required ACA Exchange Notices to all employees
· Participates in SAP testing with the implementation of new plans, system integration, vendor changes, etc.
· Maintains current plan documents, FAQs, and educational resource information on the internal employee benefits website
· Identifies opportunities to increase employee communication, engagement and participation in benefit plan offerings
· Acts as secondary support for retirement plan administration
· Acts as secondary support for billing and reporting of benefit plans

Planning/Projects : Is the liaison between employees and vendors and troubleshoots & brings to resolution all employee complaints, issues, concerns, escalating to Manager only when necessary.

· Supports the development and delivery with planning and communicating materials for open enrollment changes
· Supports in the coordination and delivery of new hire orientation and open enrollment meetings
· Manages, communicates and supports the Employee Recognition, Service Award, Wellness programs, and Annual Events
· Acts independently in organizing and executing the Annual Health Fair within budget
· Coordinate the set up and arrangement for all vendor participation
· Supports with testing for and maintenance of the Employee Self Service tool and any HR Portal functionality for benefits administration
· Supports the People & Culture staff with projects and planning for various events

III.Requirements

· At least threeyears experience in Human Resources Benefits Administration; demonstrated efficiency in Microsoft Office applications (Word, Excel, Power Point, Access); highly developed interpersonal and communications skills.
· Excellent customer service skills and the ability to work independently in a fast paced work environment.
· Education:Undergraduate degree preferred (offset for years of experience).
· Occasional travel required. This position deals with sensitive and confidential information regarding the employees of Amadeus.
· F/T permanent position.

The posting of vacancies and the treatment of applications are, in each Amadeus location, subject to national law and possible collective agreements with local staff representation. Internal Mobility policies vary from office to office, please check with your local HR representative the requirements and policy in place. E.g. a minimum time on position or Line Manager approval may be requested.