Service Manager E4 (m/f) in DC Service Management

Job description

JOB PURPOSE/ROLE

The team “Collaboration Services” is responsible for managing services and projects especially around Mailing and Mobile Mailing solutions, Sharepoint and related products. The team is working closely together with Allianz OEs all over the world in order to consult them, advise them how and when to use which collaboration services and to run related projects for and together with them.

Centrally the team is continuously working on defining and improving the service portfolio accordant to the strategy of AMOS as a shared service provider and its customers’ needs. Operational service delivery is being done by the external service provider IBM, which is therefore an additional significant interface to the team. Together with the external provider new solutions are being developed, implemented and controlled, while always considering commercial and financial aspects in the contract.

The team is overall responsible for the service management of collaboration services including the responsibility of the service P&L (profit and loss) view.

KEY RESPONSIBILITIES

Management for collaboration services, with main focus on mobile mailing and related services:

Consulting of customers worldwide, especially for mobile applications

Business analysis of customer requirements and roadmap alignment together with AMOS-Mobile-services

Definition of service enhancements, migrations, changes and improvements especially for Mobile customer applications/ infrastructure services

Close collaboration with IT architects and external partners to develop IT infrastructure services and applications (Mobility based)

Coordination of service implementations and migration projects (self-dependent and/or with project leaders)

Close collaboration with and partly coordination of interfaces (internal and external) involved in service definitions, implementations, application development and daily service operation

Further responsibilities

Run of financial controlling processes for the managed service area (e.g. regular P&L controlling, budget planning, etc.) in collaboration with Finance department of AMOS

Documentation of the service portfolio according to company’s standards

Support of creations of statement of works/official offers for customers (e.g. Mobile applications)

Regular controlling of services in place in terms of operational quality and financial profit and loss (P&L) view and technical reviews

Coordination of proper handover to operations

KEY REQUIREMENTS/SKILLS/EXPERIENCE

Degree in business informatics or comparable education and/or experience

Fluent in English

MS Office

Knowledge about IT infrastructure and accordant services, especially collaboration services and mobile technologies

Skills and Competencies

Extraordinary communication and coordination skills

High sense of reliability and responsibility

Active usage of product management methods and processes (+ related tools and systems)

Active usage of financial controlling processes

Able to work self-dependent but also with and within teams

Desired requirements /skills /experience

At least 3 years of experience in working in IT

Experience with working in international projects

Experience in coordinating teams desirable

Knowledge of AMOS PLM process preferable

Able to work self-dependent but also with and within teams

Basic knowledge of Visual Studio and .NET-developments

Reference Code

AMOS-3450390-12

Together with its customers and sales partners, Allianz is one of the strongest financial communities with a presence in over 70 countries. Around 83 million private and corporate customers rely on Allianz's knowledge, global reach, capital strength and solidity to help them make the most of financial opportunities and to avoid and safeguard themselves against risks. Our ambition is to be the partner of choice - with excellent employees, top-notch operating performance and the necessary financial strength. Join us to be part of our community!

Allianz Managed Operations & Services SE is the international shared service company of the Allianz Group and has its registered office in Munich. Our customers are Allianz companies across the globe, to which our more than 4,400 employees offer innovative, top-quality products and services in the fields of IT, Services and Operations.
Is providing good service something that motivates you, too? Then why not join us at the cutting edge to develop innovative products and services in an international environment.

We are interested in your strengths and experience. This means that we welcome all applications, irrespective of other characteristics such as gender, ethnic background, origin or any disability.