Senior Case Manager Level 1

Job description

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening-up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flexibility for balance and the support you need. We know that flexible work comes in different forms, that’s why we’re embracing hybrid teams - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of both the business and individual.

 So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let’s care for everyone’s tomorrow so we can create a better future together.

 

  Senior Case Manager – Personal Injury | BRISBANE, QLD   

 

  What if you could put the customer at the heart of everything you do?

 Our Personal Injury division is committed to being the market leader. With proven expertise we provide a diverse range of products and solutions for our clients. By joining our high performing CTP team in Brisbane, Queensland you will be part of a fast-paced environment dedicated to providing outstanding service innovative thinking and return to work support. As a Senior Case Manager you will be responsible for managing a portfolio of claims and delivering high quality claims management services. This position suits a strong influencer and relationship builder who can seamlessly work with a range of internal and external stakeholders.  A positive and can do attitude is a must for this role.

 

  You'll be responsible for:

·  Manage your own CTP claims portfolio from lodgement to finalisation
·  Build effective working relationships with a variety of key stakeholders, including injured claimants and/or their lawyers, rehabilitation advisors and medical professionals, to drive successful rehabilitation and return to work outcomes
·  Assess claims for reasonable and necessary treatment and rehabilitation requirements.
·  Assess and manage injury needs of claimants, handling correspondence regarding CTP benefits, treatment and rehabilitation and interpret medical reports.
·  Review treatment requests and organise investigations into claims with a focus on proactive claims management
·  Make settlement offers, attend informal and settlement conferences to progress claims towards finalisation
·  Attend conferences with counsel, expert witnesses, and lawyers

  Important to your success: ‎

·  Proven para-legal personal injury experience (preferred)
·  Insurance Claims experience, preferably within CTP / Personal Injury 
·  Qualifications in Law, Insurance, Medical, Allied Health or related disciplines
·  Demonstrated ability to interpret and apply legislation
·  Exceptional written and verbal communication skills, in particular the ability to communicate technical legal terms/findings in ‘plain English’ to customers
·  Having a genuine customer focused approach
·  Negotiation and conflict resolution skills
·  Ability to work in a high-pressure environment
·  Skills to manage a target driven case load

What's on offer?

·  Learning is not left to chance - you'll be exposed to ongoing coaching from your manager, given access to hundreds of courses through LinkedIn Learning plus we are making huge investment into external study and training.
·  What matters to you, matters to us too. Feel supported to have open, honest conversations about the flex you need so that you're able to take care of your personal life.
·  Work within a specialist area of the Personal Injury team where you will have stability and autonomy.

  About us

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

 We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?".

  Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.

 Let’s care for tomorrow. For a career with plenty of room to grow. Care to join us?  www.allianz.com.au/careers

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.
Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.